Restaurant General Manager
About The Position
The Restaurant General Manager is the primary leader of food and beverage operations at Mulberry Street Tavern, the restaurant anchor of Surety Hotel in downtown Des Moines. The role owns the restaurant’s concept and operating plan across breakfast, lunch, and dinner, maintaining an elevated and consistent standard of service. The General Manager is expected to lead hands-on, spending most of their time on the floor, running service, building guest relationships, and coaching the team. The position is responsible for the service standard, beverage program, operating systems, and restaurant financial performance. The General Manager partners with the Executive Chef on menu design and item performance, and collaborates with the Hotel General Manager and Lifestyle and Sales teams on events and activations. This role requires varied shifts, including evenings, weekends, and holidays.
Requirements
- At least five years of hospitality management experience, specifically in restaurants.
- At least two years of experience serving as a Restaurant General Manager.
- Bachelor’s degree in a related field of Hospitality Management or equivalent work experience.
- Ability to work varied shifts, including evenings, weekends, and holidays.
- Adaptable interpersonal and communication skills to address all employee levels of the hotel.
- Professional proficiency in English, including reading, writing, and verbal communication.
Responsibilities
- Develop and execute the restaurant operating plan across breakfast, lunch, and dinner.
- Define the sequence of service, train employees to the standard, and maintain service quality across every daypart.
- Lead by example during service, mentoring and coaching employees and developing their food, beverage, and hospitality skills.
- Curate the wine list and cocktail and spirits offerings, and educate the team about the beverage program.
- Establish and maintain staffing, scheduling, ordering, inventory, side-work, and shift-log systems.
- Set goals and KPIs, lead inventory and cost controls, and manage labor and expenses to achieve the restaurant’s financial results.
- Partner with the Executive Chef on menu architecture and item performance to improve the offering and protect margin.
- Lead organized pre-shift meetings and verify that opening and closing procedures are completed correctly.
- Serve as the front-of-house ambassador, engage in all aspects of service, exceed guest expectations, maximize the room, and support the restaurant’s market and review performance.
- Collaborate with the Hotel General Manager and Lifestyle and Sales teams to plan and execute events and activations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
