General Manager

KFC•Jacksonville, FL

13d

About The Position

The Restaurant General Manager directs the daily operations of a Tasty Chick’n restaurant, ensuring alignment with the brand’s vision, mission, and guiding values. The role oversees product preparation and delivery, customer service, facility maintenance, and financial accountability, while selecting, training, coaching, and developing talent to achieve results in people, customer service, sales, and profit. The General Manager develops employees and future leaders, administers performance management, supports employee relations and legal compliance, and communicates regularly with the team. The role ensures operational coverage across business periods, promotes excellent customer service and food safety, and uses customer feedback to improve service and product offerings. It also implements local marketing and sales initiatives, analyzes sales and financial performance, manages budgets, inventory, suppliers, and costs, and ensures compliance with applicable regulations. The position requires a flexible schedule that may include days, nights, weekends, and holidays, as well as travel to other locations for meetings, training, or support when business needs require it. The role includes both restaurant operations and office-related duties, with the physical requirements and hazards described in the posting.

Requirements

College degree or equivalent relevant work experience.
ServSafe Certification required.
At least four years of experience in restaurant operations or a related field, with a proven supervisory or management track record.
Proficiency in Microsoft Office Suite.
Experience training and developing employees and improving team performance and morale.
Strong understanding of restaurant financials, including budgeting, forecasting, and cost control.
Experience with inventory management and supply chain operations.
Familiarity with point-of-sale (POS) systems and restaurant management software.
Commitment to ongoing personal and professional development.
Must be able to work a flexible schedule, including days, nights, weekends, and holidays as needed.
Willingness to travel to other locations for meetings, training, or support as business needs require.
Experience leading teams through change initiatives and motivating staff during transitions.
Ability to create a positive work environment that fosters teamwork, communication, and employee engagement.
Skills in time management, communication, customer service, talent development, execution, recognition, problem-solving, adaptability, financial management, and ethical leadership.
Ability to use computer software and office equipment; communicate verbally and in writing; retrieve, compile, research, analyze, interpret, and verify information; maintain records; prioritize tasks; make recommendations; lead and supervise people; make basic mathematical calculations; and conduct public speaking or group presentations.
Physical ability to sit, stand, and view a computer screen for extended periods; lift and carry items up to and over 20 pounds; perform repetitive motions; walk, push, pull, bend, stoop, reach, grasp, read, speak, hear, and write.

Nice To Haves

Additional certifications in food safety, customer service, or leadership training.
Participation in industry-related professional organizations or networking groups.

Responsibilities

Direct the restaurant’s daily operations in alignment with Tasty Chick’n’s brand vision, mission, and guiding values.
Oversee product preparation and delivery, customer service, facilities maintenance, and financial accountability.
Select, train, retain, recognize, and coach employees; develop talent pipelines and succession plans.
Administer performance management consistently and maintain employee accountability.
Uphold the Open Door Policy and partner with People Services to resolve employee relations issues and support legal compliance.
Conduct team meetings and implement training in customer service, food safety, and operational procedures.
Monitor employee performance, provide constructive feedback, and support professional development and career growth.
Develop schedules that adequately cover openings, lunch, dinner, late night, and weekends.
Model customer-focused service, resolve complex customer issues, and coach employees to meet or exceed service standards.
Use OSM and company systems to coach and hold team members accountable for operational procedures.
Observe food safety practices, follow up on audit results, and ensure management teams are trained in ServSafe or equivalent standards.
Analyze customer feedback and develop plans to improve service and product offerings.
Foster a welcoming and inclusive environment for customers.
Partner with marketing teams on promotional campaigns and special events.
Implement restaurant plans and marketing initiatives, including Local Store Marketing strategies with the District Manager.
Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies.
Forecast revenue, set sales targets, and motivate the team to achieve them.
Implement upselling and suggestive-selling practices.
Analyze sales, labor, inventory, and controllable costs and take corrective action to meet margin and sales growth targets.
Conduct business reviews with management teams to identify performance gaps and strategies to address them.
Ensure compliance with Federal, State, and Local regulations and standards, and implement risk-mitigation policies and procedures.
Share best practices within the team and across the Area.
Review and manage budgets, identify cost-reduction opportunities, and maintain quality and service.
Work with suppliers to negotiate contracts and manage inventory, stock levels, and waste.
Travel to other locations for meetings, training, or support as required by business needs.