Restaurant General Manager

Hyatt Regency San Francisco Downtown SOMA • San Francisco, CA

5d • $100,000 - $110,000

About The Position

The Restaurant General Manager coordinates, supervises, and directs all aspects of restaurant operations at the Hyatt Regency San Francisco Downtown SOMA, while maintaining profitability, high-quality products, and strong service. The role promotes business, works to reduce employee turnover, maintains revenue and payroll budgets, and meets productivity goals while sustaining quality.

Requirements

• At least 4 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and at least 1 year of related experience, or a 2-year college degree and at least 2 years of related experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing software.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and maintain confidentiality.
• Ability to work long hours when required.
• Ability to exert up to 50 pounds occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Regular attendance in accordance with Highgate Hotel standards and scheduling requirements.

Responsibilities

• Oversee all aspects of the daily operation of the hotel's food and beverage outlets and supervise outlet personnel.
• Respond to guest complaints in a timely manner and ensure overall guest satisfaction.
• Coordinate with other food and beverage managers, share relevant operational issues, and keep the immediate supervisor informed of matters requiring attention.
• Coordinate and monitor loss prevention in food and beverage outlets.
• Prepare and submit required reports, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor service quality and assist with menu planning and preparation.
• Ensure compliance with local liquor laws, health and sanitation regulations, standard operating procedures, and requisition procedures.
• Remain visible on the floor and assist staff during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Implement and monitor corporate outlet promotions, including buffet and three-meal concept standards.
• Comply with weekly and monthly forecasting procedures.
• Train department heads and employees on standard operating procedures, report preparation, and technical job tasks; participate in or conduct departmental and hotel training.
• Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
• Attend required hotel meetings and training, participate in manager-on-duty coverage as required, and maintain attendance according to scheduling needs.
• Maintain personal appearance and grooming standards, including wearing a nametag, and comply with hotel standards and regulations for safe and efficient operations.
• Maximize productivity, identify problem areas, and help implement solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them; evaluate complex information to meet objectives and maintain confidentiality.
• Perform other duties as requested by management and maintain a warm, friendly, courteous, and service-oriented manner with guests and employees.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed