Restaurant General Manager

Burger King•New Freedom, PA

About The Position

The Restaurant General Manager (RGM) is the executive leader of a single restaurant and is responsible for its daily operations, profitability, guest experience, and people. The RGM operates under the direction of the District Manager and directly manages an Assistant Manager, Hourly Shift Coordinators, and a team of 20–45 employees. The role leads financial performance, guest service, recruitment and team development, labor management, and compliance with operational, brand, legal, and company standards.

Requirements

Must be at least 18 years of age.
Proficiency with Microsoft Office and email.
High school diploma or GED.
One to two years of previous restaurant management experience.
Strong understanding of P&L management and drivers of restaurant profitability.
Ability to prioritize own and others’ work and time to meet deadlines and objectives.
Demonstrated leadership skills.
Demonstrated understanding of guest service principles.
Availability to work evenings, weekends, and holidays.
Ability to work long and/or irregular shifts as needed for proper restaurant functioning.

Nice To Haves

Two years of college preferred.

Responsibilities

Maintain primary accountability for the restaurant’s P&L and manage toward desired financial outcomes.
Review key P&L lines and take action to increase restaurant profitability.
Drive sales through guest service, people development, and operations management.
Motivate and direct team members to provide accurate, friendly, and fast service in a clean facility.
Manage the guest experience through effective operations and timely responses to guest issues.
Analyze guest feedback to identify root causes and develop action plans.
Engage with the community to attract prospective guests and execute local marketing initiatives.
Lead recruitment and selection to build and retain an effective restaurant team.
Onboard, train, and guide new team members through the certification process.
Manage individual and team recognition programs.
Coach and provide feedback to Team Members, Shift Coordinators, and Assistant Managers to improve capabilities and restaurant performance.
Manage restaurant labor through appropriate manager staffing and team member scheduling.
Ensure compliance with government regulations, employment laws, and company policies.
Ensure the restaurant meets operational and brand standards.
Perform Assistant Manager and Hourly Shift Coordinator duties as needed.