Restaurant Floor Manager- Eataly New York

Eataly North America•New York, NY

12d•Onsite

About The Position

The Restaurant Floor Manager assists the Restaurant Assistant General Manager (AGM) with the day-to-day operations of Eataly’s full-service restaurants. The role reports to the Restaurant AGM and oversees front-of-house employees, including servers, bartenders, food runners, hosts, bussers, and barbacks. The manager helps maintain exceptional service standards, effective restaurant operations, employee and guest incident resolution, health and safety compliance, and financial performance.

Requirements

At least 2 years of experience leading or managing a front-of-house restaurant team.
Understanding of steps of service.
Outstanding communication, leadership, and problem-solving skills.
Availability to work onsite on a flexible schedule, often including evenings, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Nice To Haves

Bachelor’s degree or associate degree in Restaurant Management or Hospitality preferred.
Knowledge of Italian cuisine and beverages highly preferred.
Food Handler’s License preferred.

Responsibilities

Assist the Restaurant AGM with day-to-day operations of the full-service restaurants.
Oversee front-of-house staff, including servers, bartenders, food runners, hosts, bussers, and barbacks.
Support the Restaurant AGM with hiring, assigning, training, evaluating, and terminating employees.
Document, investigate, escalate, and resolve employee and guest incidents.
Ensure service standards are consistently met and restaurant activities are carried out effectively.
Inspect dining room and storage areas for compliance with health and safety regulations.
Estimate front-of-house food and beverage needs and supervise intake orders to ensure specifications.
Review sales, inventory, costs, and other financial information to monitor the budget.
Meet with dining room and bar personnel to plan restaurant activities and special events and share information.
Perform other duties as required or assigned.