Hostperson - MC Restaurant New York

Tao Group Hospitality•New York, NY

About The Position

The Host is responsible for creating a welcoming and memorable first impression by providing exceptional hospitality and managing the guest arrival experience. This role coordinates reservations, assists with guest check-in for special events and pop-up activations, and supports the efficient flow of guests throughout the venue. The Host interacts with guests, fellow team members, and management with professionalism, warmth, and genuine hospitality, consistently upholding Tao Group Hospitality's service standards. Training requirement: Tao Group Hospitality in-venue host person training.

Requirements

Previous hospitality experience.
Previous host person experience or experience in a guest-facing role.
Experience in a high-volume restaurant, nightclub, or lounge.
Ability to write, read, and verbally communicate.
Good positive energy throughout the day.
Ability to print legibly for team members, management, and guests to read.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 lbs. with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Responsibilities

Welcome guests upon arrival and provide a warm, professional, and hospitable first impression.
Anticipate guest needs and accommodate requests to enhance the overall guest experience.
Coordinate reservations and assist with managing guest flow and seating or entry timing, as applicable.
Check in ticketed guests for pop-up activations and special events.
Assist with guest wristbanding and verification procedures, as applicable.
Monitor guest timing and turn times to support efficient venue operations, as applicable.
Maintain the cleanliness, organization, and overall presentation of the entrance and host area.
Assist with setting up the front desk and complete assigned side work, opening procedures, and closing duties.
Immediately report breakage, damage, or maintenance concerns involving equipment, furniture, or the venue to management.
Attend and actively participate in daily pre-service meetings, training sessions, and departmental meetings.
Demonstrate a commitment to continuous learning by listening, observing, sharing knowledge, and leading by example.
Maintain a positive, professional, and service-oriented attitude in all interactions.
Demonstrate knowledge of Tao Group Hospitality, its partners, and the surrounding hotel environment, as applicable.
Collaborate with fellow team members and support the team to ensure seamless service and operations.
Comply with applicable Department of Health regulations, company sanitation standards, and established operating procedures.
Assist with or complete additional tasks as assigned.