Restaurant Assistant Manager

Huddle House • Monticello, AR

1d

About The Position

The Assistant Manager oversees restaurant staff performance and ensures customers are satisfied throughout their dining experience. The role sets an example by making guests the highest priority and modeling exceptional guest service. The Assistant Manager also identifies opportunities to improve the business and communicates effectively with the management team. This franchise is independently owned and operated, and hiring decisions are made by the franchisee’s management.

Requirements

• 2–3 years of experience in daily restaurant operations.
• Ability to communicate effectively with hourly associates.
• Ability to cover all shifts during the unit’s normal operation.
• Previous restaurant experience required.
• Current ServSafe Certification.

Responsibilities

• Ensure each customer is completely satisfied during their visit.
• Handle guest complaints with genuine concern and empathy.
• Manage unit-level human resources functions, including employee relations, hiring and termination recommendations, and training.
• Complete daily unit paperwork, including sales reports, red book information, shift inventories, and other paperwork needed to support profitability.
• Meet or exceed budgets, focusing on cost of goods sold and EBITDA.
• Maintain high standards of cleanliness and sanitation in the unit.
• Create budgeted staffing schedules with the General Manager.
• Hold monthly employee meetings to share information relevant to running the unit.
• Build a visible community presence by visiting businesses, churches, and civic organizations to drive business and increase sales.
• Enforce brand standards, company policies, and procedures.
• Assist the General Manager with completing new-hire paperwork, timesheets, payroll data, disciplinary actions, and personal data sheets correctly and promptly.
• Train staff at all levels in unit operations, including POS systems, back-of-house functions, and front-of-house operations.
• Notify the General Manager or District Manager of hurdles to success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed