Restaurant Assistant Manager

Hoogland Restaurant Group•West Bend, WI

11d

About The Position

The Assistant Manager leads and develops people to deliver outstanding product quality and customer service, build sales, and control restaurant costs. The role supports the restaurant manager and helps maintain company standards, develop team members, and ensure the store operates effectively.

Requirements

One year of restaurant experience and/or management experience is preferred.
Ability to lead up to 20 team members.

Nice To Haves

One year of restaurant experience and/or management experience.

Responsibilities

Demonstrate and reinforce Marco’s leadership behaviors and values.
Promote the company culture and philosophies to attract, retain, and develop team members.
Contribute to hiring, retaining, and developing team members.
Train team members on company processes, customer service, and updated policies and procedures.
Assist the manager with human resources activities, including scheduling, performance feedback, and communication.
Maintain standards for product quality, service speed and quality, cleanliness, and sanitation.
Ensure appropriate inventory par levels and ordering systems are in place.
Provide great customer service and respond to complaints as needed.
Assist with marketing events and promotions to increase store sales.
Track weekly KPIs and plan to achieve goals.
Ensure the store and exterior property are maintained.
Follow proper security and verification procedures when handling deposits and safe contents.
Manage P&L line items to reduce waste and ensure store profitability.