Restaurant and Operations Manager
About The Position
The Restaurant and Operations Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from detailed operations to broader goals, in a fast-paced restaurant and entertainment environment. The position involves an average 50-hour workweek and substantial walking during shifts, including handling high-volume business days. The manager leads and develops hourly team members, supports positive staff and guest experiences through personal interactions, and works with the management team to achieve high-quality, timely results. The role also involves recruiting, hiring, coaching, training, and ongoing professional development, while modeling and promoting the company’s core values.
Requirements
- At least 21 years of age.
- At least 2 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Ability to work weekends, nights, and holidays.
- Comfort working in a fast-paced, noisy environment with distracting conditions.
- Ability to handle high-volume business days and work an average of 50 hours per week.
- Ability to walk approximately five miles per shift.
Responsibilities
- Develop and lead hourly team members to exceed guest expectations.
- Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
- Work with guest-service-focused team members on recruiting, hiring, coaching, training, and ongoing professional development.
- Model the company’s core values and lead others to do so.
- Collaborate with the management team to achieve high-quality and timely results.
- Oversee all aspects of the business, including operational details and broader business goals.
- Manage cost of goods sold and labor.
Benefits
- Competitive salary.
- Quarterly bonus program.
- Health, dental, vision, and long- and short-term disability coverage.
- Employee Assistance Program.
- Buster’s Legacy Fund, which supports team members during difficult times.
- 401(k) matching plan.
- Free food.
- Free gameplay.
- Multiple managers per shift as part of a large leadership team.
- Fun work environment.
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
