Restaurant and Operations Manager

Dave & Buster's•Nashville, TN

6d•$55,311 - $65,072

About The Position

The Restaurant and Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The manager leads team members, supports a positive experience for guests and staff, and collaborates with the management team to achieve high-quality, timely results. The position involves working an average of 50-hour weeks and walking approximately five miles per shift, and requires availability to work weekends, nights, and holidays in a fast-paced, noisy environment with distracting conditions.

Requirements

Must be 21 years of age or older.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team to create a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle 100K days, walk approximately five miles per shift, and work an average of 50-hour weeks.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
Work with guest service-focused team members on recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee all aspects of the business, from minor details to the big picture.
Manage cost of goods sold and labor.