Restaurant and Operations Manager

Dave & Buster's•Euless, TX

10d•$58,629 - $68,976

About The Position

The Restaurant & Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role leads hourly team members, supports guest-focused operations, and collaborates with the management team to achieve high-quality, timely results. It involves work in a fast-paced restaurant and entertainment environment, including managing busy service periods and an average 50-hour work week.

Requirements

Must be 21 or older.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle busy days, walk five miles per shift, and work an average of 50 hours per week.

Responsibilities

Develop and lead hourly team members to exceed guest expectations.
Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
Interact with guest service-focused team members in recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee all aspects of the business, from minor details to the big picture.
Manage cost of goods sold and labor.