Restaurant and Operations Manager

Dave & Buster's Inc.•Orlando, FL

15d•$58,629 - $68,976

About The Position

The Restaurant and Operations Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the broader operation, in a fast-paced restaurant and entertainment environment. The manager leads and develops hourly team members, creates memorable guest experiences, and works with the management team to achieve high-quality, timely results. The position involves working an average of 50 hours per week, walking approximately five miles per shift, and handling busy operating days.

Requirements

Must be at least 21 years of age.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle busy operating days and work an average of 50 hours per week.

Responsibilities

Develop and lead hourly team members to exceed guest expectations.
Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
Interact with guest-service-focused team members in recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee all aspects of the business, from minor details to the overall operation.
Manage cost of goods sold and labor.