Restaurant and Operations Manager
About The Position
The Restaurant and Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves managing high-volume operating days, walking approximately five miles per shift, and working an average of 50 hours per week. The manager leads hourly team members and works with the management team to create memorable guest experiences, maintain positive staff and guest interactions, and achieve high-quality, timely results. The role also involves recruiting, hiring, coaching, training, and ongoing professional development. The work environment may be fast-paced, noisy, and distracting, and the manager must be able to work weekends, nights, and holidays.
Requirements
- Must be 21 years of age or older.
- At least 2 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Ability to work weekends, nights, and holidays.
- Ability to work in a fast-paced, noisy environment with distracting conditions.
- Ability to handle high-volume operating days, walk approximately five miles per shift, and work an average of 50 hours per week.
Responsibilities
- Develop and lead hourly team members to exceed guest expectations.
- Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
- Interact with guest service-focused team members in recruiting, hiring, coaching, training, and ongoing professional development.
- Live the company’s core values and lead others to do so.
- Collaborate with the management team to achieve high-quality and timely results.
- Oversee business operations, including operating standards and strategic initiatives.
- Manage cost of goods sold and labor.
Benefits
- Competitive salary
- Quarterly bonus program
- Health, dental, and vision coverage
- Long- and short-term disability coverage
- Employee Assistance Program
- Buster’s Legacy Fund support for team members during difficult times
- 401(k) matching plan
- Free food
- Free gameplay
- Multiple managers per shift
- Fun work environment
- Career growth opportunities
- Growth opportunities across Dave & Buster’s and Main Event Entertainment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
