Restaurant and Operations Manager
About The Position
The Restaurant and Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves working an average of 50 hours per week and walking approximately five miles per shift, including during high-volume days. The manager leads and develops hourly team members, supports positive guest and staff experiences through personal interactions, and collaborates with the management team to achieve high-quality, timely results. The role also involves recruiting, hiring, coaching, training, and ongoing professional development of guest service-focused team members, while modeling and promoting the company’s core values.
Requirements
- At least 21 years of age.
- At least 2 years of restaurant or hospitality experience.
- Proficient in managing cost of goods sold and labor.
- Ability to lead a team in creating a memorable guest experience.
- Demonstrated leadership capabilities.
- Ability to work weekends, nights, and holidays.
- Comfort working in a fast-paced, noisy environment with distracting conditions.
- Ability to handle high-volume days, walk approximately five miles per shift, and work an average of 50 hours per week.
Responsibilities
- Develop and lead hourly team members to exceed guests’ expectations.
- Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
- Participate in recruiting, hiring, coaching, training, and ongoing professional development of guest service-focused team members.
- Live the company’s core values and lead others to do so.
- Collaborate with the management team to achieve high-quality and timely results.
- Oversee business operations, including managing cost of goods sold and labor.
Benefits
- Competitive salary
- Quarterly bonus program
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability coverage
- Employee Assistance Program
- Buster’s Legacy Fund, which supports team members during difficult times
- 401(k) matching plan
- Free food
- Free gameplay
- Multiple managers per shift
- Fun work environment
- Career growth opportunities
- Growth opportunities across Dave & Buster’s and Main Event Entertainment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
