Central MI 211 - Resource Specialist (Full-Time)
Gryphon Place•Jackson, MI
•Remote
About The Position
The Resource Specialist ensures the accuracy and completeness of the 2-1-1 database and helps employees and the public effectively access the information it contains. The role provides direct and supportive service delivery, quality assurance, development, and training. It also serves as a community liaison for United Way 2-1-1 and supports community resource advisors.
Requirements
- A high school degree combined with at least 2 years of professional experience in the human services field.
- Willingness and ability to meet AIRS (Alliance of Information & Referral Systems, Inc.) certification standards.
- Successful training in and daily use of information and referral software.
- Successful completion of the AIRS Certified Resource Specialist (CRS) certification program within 24 months of hire.
- Excellent computer skills.
- Ability to work independently with minimal supervision.
- Ability to maintain professional expectations.
- Excellent verbal and written communication skills.
- Team-player approach and positive attitude.
- Ability to build and maintain relationships with a diverse population.
- Ability to work on-call and, during disasters, work evenings, weekends, and holidays.
Nice To Haves
- Experience in a call center.
Responsibilities
- Manage, update, and maintain the 2-1-1 database in accordance with the database style guide and taxonomy standards set by Michigan 2-1-1.
- Represent United Way 2-1-1 professionally at community meetings.
- Manage, update, and maintain special projects and initiatives.
- Assist agencies seeking inclusion in the 2-1-1 database, including sending the appropriate inclusion forms by mail, email, or fax.
- Develop and update procedures related to resource data.
- Monitor print and online community media for new services, programs, and agencies.
- Attend community meetings to learn about resources for the 2-1-1 information and referral database.
- Assist with 2-1-1 reports, Follow-Up lists and reports, and other reports as needed.
- Assist with database training for contact center staff.
- Assist in coordinating, monitoring, and implementing referral processes.
- Set priorities systematically, distinguishing urgent, important, and unimportant tasks.
- Assist with employee cross-training to develop employees' potential.
- Complete other duties as assigned.
Benefits
- Flexible scheduling
- Strong focus on work-life balance
- Free medical benefits for the employee
- Additional healthcare options
- Employer contributions to the retirement plan
- Paid holidays
- Generous paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
