Central MI 211 - Community Resource Advisor

Gryphon Place•Jackson, MI

About The Position

The Community Resource Advisor provides information and referral services and crisis intervention to members of the public and community professionals by phone and electronically. Services are available 24 hours a day, 7 days a week. The organization is hiring two full-time and three part-time advisors. Available shifts are first and second shift only, and weekend availability is required. The role includes assessing inquirers’ needs, identifying appropriate resources, assisting with referrals and agency connections, and following up to confirm needs have been met. Advisors use agency-approved crisis management techniques, maintain accurate documentation, complete ongoing training, support community outreach and agency programs, and assist operations during disasters as defined by agency policy.

Requirements

High school diploma.
Successful completion of the required 40-hour classroom training provided by Gryphon Place.
Well-developed interpersonal skills.
Excellent computer skills.
Demonstrated crisis intervention skills.
Knowledge of substance abuse and mental health issues.
Clear and effective communication and accurate assessment of inquirers’ needs.
Ability to function as a team member in an experiential learning setting.
Ability to problem-solve effectively and resolve conflict.
Ability to work independently with minimal supervision.
Ability to maintain professional expectations and assist individuals from diverse backgrounds.
Knowledge of program procedures and the contact center’s information system.
Reliable, secure internet service and a cellular phone.
Weekend availability.

Nice To Haves

Experience with human services.

Responsibilities

Interview clients and conduct thorough assessments of their needs.
Identify appropriate resources.
Support clients in implementing referrals and, when appropriate, link them with other agencies.
Advocate for inquirers when necessary to help them contact and use resources.
Follow up to ensure that inquirers’ needs have been met.
Use crisis management techniques in accordance with agency procedures.
Maintain complete and accurate documentation.
Stay current with ongoing training requirements for both services.
Assist with community outreach activities as assigned by the management team.
Participate in agency programs and events.
Support operations during disasters as defined by agency policy.
Maintain up-to-date knowledge of agency processes, policies, and procedures.
Perform other duties as assigned.