Community Resource Navigator

CASA INC•York, PA

1d•$48,000 - $50,000

About The Position

The Community Resource Navigator performs comprehensive needs assessments of We Are CASA members and their families to identify, refer, and assist with obtaining community resources that address their social and economic needs. The role researches public and private social-service resources, engages service providers, and helps ensure services adequately meet members’ needs. The Navigator assists families in navigating local social-service and healthcare systems. The position is part of the Health Department, which responds to the needs of low-income Latinos, other immigrants, and their families through service models that build community power. The employee shares time between We Are CASA and its related nonprofit, CASA in Action; this arrangement does not affect salary or benefits. The role is represented by the Communication Workers of America, Local WBNG 32035, under a collective bargaining agreement. The position requires community outreach, case management, referrals, follow-up, application assistance, and data entry. Services must be provided in a culturally and linguistically appropriate manner and be accessible to people with disabilities. The Navigator works independently and collaboratively, provides quality service to members and other contacts, participates in ongoing training, and supports We Are CASA’s membership and social-change mission. Occasional nights and weekends are required. Compensation is $48,000–$50,000. Benefits for eligible permanent full-time or part-time employees working at least 20 hours per week include paid leave and holidays, insurance coverage, professional-development reimbursement, an Employee Assistance Program, voluntary benefits, a 401(k) plan with a 2% discretionary employer match, and applicable mileage or cell-phone allowances. The role involves regularly talking or hearing; frequent walking, sitting, hand use, and reaching; and may require lifting up to 25 pounds. Standing and reaching for objects are occasional demands. The work environment may occasionally involve wet or humid conditions and outdoor weather; noise is usually moderate. The employer provides reasonable accommodations under the ADA. The position is not expected to handle bodily fluids, biological agents, laboratory chemicals, or hazardous materials.

Requirements

High school graduation is required.
At least 2 years of experience working with low-income immigrant communities, preferably at a nonprofit or community-based organization in a multi-ethnic, multicultural environment.
Demonstrated knowledge of the social-service safety net, including general knowledge of Medicaid, Medicare, WIC, CHIP, health insurance, community clinics, and the healthcare system.
Ability to communicate effectively orally and in writing.
Proficiency in Microsoft Office Suite, including Word and Excel, and Adobe PDF Professional.
Ability to collaborate effectively with co-workers and clients face-to-face and in meetings.
Strong customer-service skills, problem-solving ability, initiative, and organizational skills.
Commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
Experience in and strong commitment to workers’ and immigrants’ rights, including experience working with immigrant communities.
Ability to meet the physical demands described, with reasonable accommodations where applicable.

Nice To Haves

Some college-level courses, preferably in social or health sciences.
Spanish, French, Haitian Creole, or another language, depending on location.

Responsibilities

Interview and evaluate members and their families to identify social, emotional, mental, physical, and economic needs.
Conduct in-person outreach in areas where the target population lives and gathers.
Guide community members through health and social services in person or by telephone.
Assess individuals and families for eligibility for health and social-service programs.
Collaborate with the Health and Social Services team to create individualized wellness plans addressing members’ needs.
Refer members to resources in their wellness plans and follow up to ensure services are delivered.
Assist members with applications and other paperwork needed to access services.
Provide information and services in culturally and linguistically appropriate and accessible ways.
Provide in-depth case management through internal systems.
Work independently and as part of a team.
Enter data regularly into We Are CASA’s reporting system to meet contractor requirements.
Participate in assignments at We Are CASA centers in response to contract requirements.
Provide quality customer service to members, partner organizations, vendors, visitors, callers, and other contacts.
Participate in ongoing training about immigrant rights, community resources, trauma-informed practices, and cultural competency.
Understand, process, and promote We Are CASA membership and services.
Work occasional nights and weekends.
Maintain a positive attitude and perform other job-related duties as assigned.

Benefits

Annual leave starting at three weeks per year, accrued proportionally per pay period.
Two weeks of sick leave.
Three days of personal leave.
Additional compensatory leave for exempt employees.
Sixteen paid holidays per calendar year.
Health, dental, and vision insurance, with employer premium contributions of 100% for the employee up to the HMO plan, 55% for couples, 65% for children, and 60% for family coverage.
Basic life and AD&D insurance.
Long- and short-term disability insurance.
Professional-development reimbursement of up to $3,000 for eligible work-related study.
Employee Assistance Program (EAP).
Flexible Spending Account, including dependent care.
401(k) retirement plan with a 2% employer discretionary match.
Supplemental health insurance.
Mileage reimbursement for positions required to drive on We Are CASA business.
Cell-phone stipend for positions required to use a personal cellphone for CASA business.