School-Based Community Resource Navigator

Jane Pauley Community Health Center • Indianapolis, IN

4d

About The Position

The School-Based Community Resource Navigator serves as a primary point of contact for students and families at Jane Pauley Community Health Center school-based clinics. The role connects families with healthcare, benefits, and community resources; helps them enter and navigate the healthcare system; supports the use and retention of benefits; and works to reduce barriers to JPCHC services and student well-being. The position provides outreach and education at schools and community events, helps families with public-benefit applications and follow-up, addresses Social Determinants of Health needs, and maintains confidentiality and respectful, empathetic interactions. The role requires travel to different site locations or schools 50% of the time.

Requirements

• High school diploma or equivalent required.
• Customer service experience required.
• Willingness to travel 50% of the time to different site locations or schools.
• Valid Indiana Driver’s License and proof of auto insurance required.
• Certified Indiana Navigator certification required within 90 days of employment.
• Certified Application Counselor certification required within 90 days of employment.
• Community Health Worker certification required within 6 months of employment.
• Proficient computer skills, including Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Nice To Haves

• Bilingual or multilingual ability is a plus.
• Two years of previous experience in outreach navigation and work with youth or families preferred.

Responsibilities

• Serve as a resource at schools by maintaining a regular schedule and presence for JPCHC clients, families, and staff.
• Participate in outreach and education events, including back-to-school nights, health fairs, screenings, parent meetings, and community events, during traditional and non-traditional hours and at different locations.
• Collaborate with school administrators, counselors, nurses, social workers, family liaisons, JPCHC school-based staff, teachers, and JPCHC departments.
• Assist families with applications and follow-up for Medicaid programs, including children’s coverage, Marketplace coverage, and other public benefits.
• Educate students and families about using the healthcare system and their government assistance plans.
• Meet with self-pay families to discuss payment options and complete Sliding Fee Scale agreements.
• Maintain confidentiality and interact with patients and clients with empathy and respect.
• Research and resolve patient or client issues, consulting with providers, plan administrators, and insurance companies as needed.
• Maintain HIPAA standards and confidentiality of protected health information.
• Follow up with families who request in-person government assistance.
• Assist with food pantries when requested.
• Process JPCHC Sliding Fee Scale applications.
• Provide community resources to underserved and vulnerable populations.
• Screen for Social Determinants of Health needs, including food, housing, transportation, and utilities, and connect families with community resources.
• Follow school and district policies, including visitor and safety requirements.
• Assist with special projects and other required duties, and perform related duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off.
• 401(k) with employer contribution.
• Life and disability coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED