Central MI 211 - Community Health Worker/Navigator

Gryphon Place•Jackson, MI

About The Position

The Community Health Worker/Navigator provides confidential, appropriate, and unbiased navigation services to a specified target population using the Community Hub/Pathways model. The position shares health and social service information, referrals, and advocacy through telephone, email, chat, and text. The Navigator conducts preliminary eligibility screenings for public and community services, identifies and works to reduce or eliminate barriers, assists clients with access issues, tracks service gaps, and helps ensure accurate information is available to interested parties. The role works with clients, community partners, Gryphon Place and 2-1-1 staff, and health-related agencies and programs to coordinate services. It includes documenting client needs and outcomes, researching service information, following up with clients, and meeting applicable MDHHS and Inform USA standards. The posting offers one full-time and one part-time position, with first- and second-shift hours.

Requirements

High school diploma or equivalent.
Experience with human services.
Well-developed interpersonal skills.
Excellent verbal and written communication skills.
Strong technology and computer skills.
Demonstrated crisis intervention skills.
Knowledge of human service delivery systems.
Ability to communicate clearly and effectively and accurately assess inquirers’ needs.
Team-player approach and positive attitude.
Ability to problem-solve effectively and resolve conflict.
Ability to work independently with minimal supervision.
Strong customer service skills.
Ability to maintain professional expectations and assist people from diverse backgrounds.
Knowledge of program procedures and the contact center’s information system.
Reliable, secure, high-speed internet service.

Nice To Haves

Associate’s degree or two years of relevant experience.
Valid Community Health Worker certification (strongly preferred).
Experience responding to people in crisis.

Responsibilities

Help clients identify and connect with community resources and supports and address barriers affecting their Social Determinants of Health.
Screen clients for social needs; accurately record transaction and insurance billing information; refer clients to appropriate resources; and advocate for individuals who need help contacting community agencies, programs, or services.
Track service gaps and update information about resources and eligibility requirements so accurate information is available to agencies, callers, and assigned staff.
Coordinate with community partners, 2-1-1 staff, Gryphon Place staff, and health-related agencies and programs to support effective service.
Gather program outcome data through phone calls and document results according to protocol.
Research answers to new questions and requests about unknown services.
Follow up with clients to determine whether they need or want additional assistance and whether their social need has been resolved.
Provide respectful, nonjudgmental customer service to people from diverse ethnic and socioeconomic backgrounds and with diverse medical conditions.
Stay informed about social issues and changes affecting Michigan human services, especially Medicaid and social determinants of health.
Represent 2-1-1 and Gryphon Place to other agencies and groups in person, by email, and by telephone.
Adhere to Michigan Department of Health and Human Services standards and Inform USA standards.
Maintain regular and predictable attendance.
Complete initial and ongoing training, certifications, and continuing education units on time, including Inform USA certification and Mental Health First Aid.
Perform other assigned duties for which trained and qualified.