Resource Specialist

Centene Management Company•Houston, TX

19h•Remote

About The Position

The Resource Specialist provides resource support to members and connects them with local services based on care or service assessments and plans. The role works with leadership to identify appropriate local resources using industry best practices and helps members access services such as employment, housing, independent living, justice, foster care, and community transitions. The position is remote, with some travel required to the Dallas or Houston areas; candidates residing in Dallas or Houston are preferred. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Prior Texas child welfare or court-related experience is preferred. The Resource Specialist assesses member needs and develops or contributes to care and service plans with the care team, guided by members’ goals and preferences. The role coordinates referrals, helps members obtain required documentation and apply for services, and monitors service delivery through follow-up with members, caregivers, and providers. It collaborates with community providers, organizations, stakeholders, and government entities, and may conduct telephonic or in-person outreach to locate hard-to-reach individuals and families. The role also contributes to staff and provider training, local resource materials and procedures, and accurate resource-service documentation. Other duties may be assigned, and the position must comply with applicable policies and standards. A bachelor's degree and 2–4 years of related experience are required, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills. The listed pay range is $22.94–$38.79 per hour, subject to adjustment based on individual and job-related factors. Total compensation may include incentives, and benefit eligibility may depend on program terms.

Requirements

Bachelor's degree and 2–4 years of related experience, or equivalent experience demonstrated through applicable knowledge, duties, scope, and skills.
Ability to support members in accessing local resources and services.

Nice To Haves

Residence in Dallas or Houston is preferred.
Prior Texas child welfare experience or court-related experience is preferred.

Responsibilities

Assess member needs and develop or contribute to care/service plans with the care team in accordance with members’ goals and preferences.
Identify and coordinate referrals for services such as employment, housing, independent living, justice, foster care, and community transitions.
Connect members to local resources, obtain required documentation, and support application processes as needed.
Serve as an available resource for members seeking local services and help determine eligibility and care needs based on assessments and care/service plans.
Monitor care and service delivery and follow up with members, caregivers, and providers to verify timely transitions or access to appropriate services.
Work with providers, community-based organizations, community stakeholders, and government entities to help members and their families or caregivers access essential local services and resources.
Assist in developing education and training programs for care management staff and providers to improve identification of local resources.
Help draft materials and develop local resource-service policies and procedures, including those related to programs, eligibility, lease agreements, advocacy, retention, and emergency or temporary housing.
Ensure resource-service information is appropriately documented and up to date.
Conduct telephonic and in-person outreach, as needed, to locate hard-to-reach individuals and families in the community.
Perform other duties as assigned and comply with all policies and standards.