Resort Secrity Manager, OEM

HEI Hotels & Resorts•Braselton, GA

12d

About The Position

The Resort Security Manager directs, monitors, and assists with hotel security and safety programs. The role performs protective, preventative, safety, and security enforcement functions throughout the hotel complex to help ensure the safety and well-being of guests, associates, and vendors. The manager implements and monitors related standard operating procedures and the property’s mission, vision, and values, responding courteously and with restraint to emergencies, undesired conduct, disturbances, and threats. The position oversees security procedures, property rounds and inspections, emergency readiness, security systems, incident reporting, and staff training. It works closely with hotel department heads and managers on duty, supports investigations and key-control procedures, and may oversee staffing and department budget responsibilities. The manager is expected to remain calm in stressful situations, communicate effectively, and provide confident leadership throughout the hotel.

Requirements

Previous experience in law enforcement, the military, healthcare, or hospitality-related risk management.
Basic First Aid training.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Concise, well-organized, complete, and clear written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.
Basic PC-operation skills and working knowledge of Microsoft Office software and internet use.
Ability to remain calm in stressful situations and provide strong leadership.
Ability to comply with attendance rules and be available to work regularly.

Nice To Haves

Experience in a resort or similar property.
Safety- and security-related courses.

Responsibilities

Understand and implement security-related standard operating procedures, property rounds, and inspections.
Complete and document daily tours of the hotel complex and promote safe work practices.
Maintain a complete understanding of emergency procedures, including fire, medical, weather, and bomb-threat responses.
Understand and operate security-related systems, including CCTV, radios, key-card systems, and fire panels.
Ensure incident-reporting forms are completed correctly based on factual investigations.
Train managers and associates on emergency procedures.
Work closely with hotel department heads and managers on duty to ensure hotel security.
Participate in hotel investigations as needed.
Assist the Chief Engineer with key-control procedures.
Interview, hire, and train staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Take immediate action on security-related issues.
Stay informed about local criminal activity that may affect the hotel.
Handle guests who may be under the influence of alcohol or drugs, or who are otherwise incapacitated.
Apply basic accounting knowledge and, as needed, develop and maintain the security department operating budget.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.

Benefits

Discounts on hotel stays, spa services, golf, food and beverage, and retail.
Access to the YouDecide discount program, including negotiated offers for travel, hotels, vacation planning, rental cars, entertainment, electronics, consumer goods and services, personal services, and cell phones and plans.
Medical insurance through Anthem Blue Cross Blue Shield.
Dental insurance through Anthem Blue Cross Blue Shield.
Vision insurance through EyeMed.
Vacation, sick, and holiday programs.
Pet insurance through the ASPCA.
Supplemental, spousal, and child life insurance.
Short- and long-term disability coverage.
401(k) savings plan with matching funds.
Hotel room discount program.