Resort Secrity Manager, OEM

HEI Hotels and Resorts•Braselton, GA

10d

About The Position

The Resort Security Manager directs, monitors, and assists with hotel security and safety programs. The role performs protective, preventative, safety, and security enforcement functions throughout the hotel complex to help ensure the well-being of guests, associates, and vendors. The manager implements and monitors related standard operating procedures and the property’s mission, vision, and values, responding courteously and with restraint to emergencies, misconduct, disturbances, and threats. The position conducts and documents property tours and inspections, promotes safe work practices, supports emergency preparedness and incident reporting, and works with hotel department heads and managers on duty to maintain security. The manager may participate in investigations, assists the Chief Engineer with key control, and may develop and maintain the department’s operating budget. The role also oversees staff-related activities, including interviewing, hiring, training, performance evaluation recommendations, problem resolution, communication, and recommendations for discipline or termination. The manager is expected to act promptly on security issues, stay informed about local criminal activity that could affect the hotel, and appropriately assist guests who are intoxicated, impaired, or incapacitated. The role requires calm, confident leadership, basic computer proficiency, and the ability to perform other job-related duties as assigned. Resort or similar-property experience is preferred.

Requirements

Previous experience in law enforcement, the military, healthcare, or hospitality-related risk management.
Basic First Aid training.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Concise, well-organized, complete, and clear written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.
Basic PC operation and working knowledge of Microsoft Office software and internet use.
Ability to remain calm in stressful situations and demonstrate strong leadership.
Ability to comply with attendance rules and maintain regular availability.

Nice To Haves

Experience in a resort or similar type of property.
Safety- and security-related courses.

Responsibilities

Understand and implement security-related standard operating procedures, property rounds, and inspections.
Complete daily documented tours of the entire hotel complex and promote safe work practices.
Maintain a complete understanding of emergency procedures, including fire, medical, weather, and bomb-threat responses.
Maintain a complete understanding of security systems, including CCTV, radios, key-card systems, and fire panels.
Ensure incident-reporting forms are completed correctly based on factual investigations.
Train managers and associates on emergency procedures.
Work closely with hotel department heads and managers on duty to ensure hotel security.
Participate in hotel investigations as needed.
Assist the Chief Engineer in maintaining key-control procedures.
Interview, hire, and train staff; recommend performance evaluations; resolve problems; maintain open communication; and recommend discipline or termination when appropriate.
Take immediate action on security-related issues.
Stay informed about local criminal activity that may affect the hotel.
Properly handle guests who may be under the influence of alcohol or drugs or are otherwise incapacitated.
Develop and maintain the security department operating budget if required.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.

Benefits

Discounted hotel stays, spa services, golf, food and beverage, and retail.
Access to the YouDecide discount program, with discounts on travel, hotels, vacation planning, rental cars, movies, consumer products and services, and cell phones and plans.
Medical insurance through Anthem Blue Cross Blue Shield.
Dental insurance through Anthem Blue Cross Blue Shield.
Vision insurance through EyeMed.
Vacation, sick, and holiday programs.
Pet insurance through the ASPCA.
Supplemental, spousal, and child life insurance.
Short- and long-term disability plans.
401(k) savings plan with matching funds.
Hotel room discount program.