Resort Manager

Dual Courtyard & SpringHill Suites by Marriott - Myrtle Beach Oceanfront • Myrtle Beach, SC

6d

About The Position

The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with company standards and applicable state and federal regulations. The role is responsible for maximizing financial performance and maintaining high satisfaction among employees, homeowners, and guests. The Resort Manager helps execute and continuously improve operational policies and procedures and is responsible for hiring, training, and disciplining team members.

The position helps manage resort finances, budgets, inventory, revenue goals, and profitability; maintains high standards of guest service, cleanliness, sanitation, and safety; and ensures compliance with applicable laws and regulations. It also involves leading and developing managers and team members, maintaining effective communication across departments, and protecting the resort's physical assets through preventive maintenance and renovation projects.

Requirements

• Previous experience managing a team through motivation, coaching, and development.
• Ability to anticipate customer needs, change goals and direction quickly, and multitask.
• Ability to use independent judgment and make sound decisions.
• Ability to interact effectively with all levels of management, guests, and employees inside and outside the organization.
• Self-motivated and goal-oriented, with a strong sense of responsibility.
• Proficiency with computers and general office PC applications, including word processing, spreadsheets, and databases.
• Excellent written and verbal communication skills.
• Reliability, diligence, dedication, and attention to detail.
• Ability to work effectively in a stressful environment, communicate well with others, deal effectively with guests, and accept constructive criticism from supervisors.
• Ability to change activities frequently and cope with interruptions.
• Ability to work under pressure and deal with stressful situations.
• Mathematical skills to interpret financial information and prepare budgets.
• Ability to make business decisions based on production reports and other facts, as well as personal experience and judgment.
• Passion for providing exceptional service to guests and team members.
• Teamwork and collaboration.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• May be required to work varying schedules, including weekends and holidays, to reflect resort business needs.

Nice To Haves

• Previous Marriott experience.
• Previous experience with Agilysys.
• Previous experience as an Assistant General Manager or Resort Manager.

Responsibilities

• Maintain the highest degree of guest service through prompt and courteous care, meet or exceed service scores and internet rankings, investigate complaints, initiate corrective action, and promptly resolve guest issues.
• Assist the General Manager with managing operational finances, budgets, inventory controls, and expenditures for labor, supplies, and other costs.
• Analyze profit and loss statements with the General Manager, identify opportunities to improve profitability, help prepare financial reports, and implement cost-saving initiatives.
• Help develop long- and short-range revenue goals and collaborate with sales, marketing, and revenue management teams on strategies.
• Maintain an open-door communication system that encourages feedback and interaction among departments.
• Conduct property walks to interact with guests, employees, and homeowners; identify successes and opportunities; and coach or counsel managers and team members on deficiencies.
• Uphold standards of cleanliness, sanitation, safety, and conduct.
• Recruit, hire, train, coach, counsel, and discipline managers and team members in accordance with company policies and applicable regulations.
• Manage and motivate the management team, conduct managers' performance appraisals, and promote employee motivation, training, development, and compliance with labor regulations.
• Interact professionally, tactfully, and courteously with the public, customers, employees, homeowners, vendors, and government officials.
• Ensure resort operations comply with applicable federal, state, and municipal laws, ordinances, regulations, and requirements.
• Assist the General Manager in establishing and maintaining preventive maintenance programs and lead and execute renovation projects and plans.
• Demonstrate positive leadership that inspires team members to exceed standards and promotes empowerment.
• Participate in and conduct regular meetings with managers to support effective communication within the resort and with peer managers.
• Delegate duties and projects and follow up consistently.
• Maintain systems and controls that provide adequate supplies for efficient resort operations.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Medical and dental insurance.
• Supplemental insurance plans, such as vision and life insurance.
• Paid time off.
• 401(k) retirement plan with company match.
• Bereavement leave.
• Jury duty pay.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Tuition reimbursement.
• Resort accommodations discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed