Assistant Resort Manager

Pet Paradise•Pooler, GA

6d•Onsite

About The Position

Pet Paradise is hiring an Assistant Manager for its Pooler resort outside Savannah, Georgia. The Assistant Manager oversees the resort’s day-to-day operations and staff and provides direct support to the Resort Manager. The role helps maintain a safe, clean, and welcoming environment while delivering attentive care and service to pet guests and their parents. The position includes managing labor and staffing, recruiting and onboarding employees, training and coaching team members, maintaining resort standards and inventory, addressing customer concerns, and supporting sales and customer retention. The Assistant Manager works onsite at the resort five days per week, with schedules that may include days, nights, weekends, holidays, and peak periods. The schedule currently runs Monday through Sunday, with at least 3–4 weekend workdays per month and no more than three consecutive days off from week to week.

Requirements

1–2 years of experience in a supervisory or management role.
High school diploma required.
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees.
Ability to resolve conflict, build relationships, and engage successfully with customers.
Detail-oriented and results-focused, with a desire to ensure goals are met or exceeded.
Ability to develop and train staff and appropriately use their skills.
Prior leadership experience in retail, restaurant, hospitality operations, or a similar field.
Basic skills with common computer software, including Microsoft Office Suite.
Comfort working around dogs of all sizes and ability to lift up to 60 pounds.
Comfort working in both front-of-house and back-of-house resort roles.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver’s license and working motor vehicle.

Nice To Haves

College degree preferred.
Previous experience in animal care or a related field.

Responsibilities

Oversee daily resort operations and maintain standards of conduct, cleanliness, and safety.
Manage resort labor, including creating and posting schedules, reviewing and approving timecards, and controlling labor hours according to business needs.
Communicate recruitment needs to operations management and HR; interview, hire, and onboard resort employees.
Supervise, train, and coach team members on company standards, policies, and procedures, and identify high performers for development and advancement.
Motivate and teach resort staff to provide premier service to pet guests and their parents in a safe, clean, and fun environment.
Foster communication across the resort and with regional and corporate teams, and partner with regional maintenance staff on building issues.
Support new and current team members in completing required courses and training.
Document and deliver employee corrective actions and terminations when necessary.
Maintain supplies inventory, perform walk-throughs, manage lodging calendars, lead meetings, and complete recurring Manager on Duty obligations.
Maintain customer service metrics, including Net Promoter Score and online reviews.
Address customer concerns, questions, and complaints professionally and with care.
Develop methods and procedures to increase sales, promote new business, retain customers, and attract new customers.
Perform resort opening and/or closing duties and other assigned tasks.
Work onsite five days per week, including at least 3–4 weekend days per month and holidays, with no more than three consecutive days off from week to week.

Benefits

Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog/cat adoption assistance.
Fitness reimbursement.
Paid time off.
401(k) with company match.
Health insurance with a company-funded HSA option.
Dental insurance.
Vision insurance.
Career development paths, including the Unleashed Leadership Academy, Grooming Academy scholarships and training, and Dog Training Academy training and certification.
Ongoing development and opportunities to enhance and diversify skills.