PM Resort Housekeeping Manager - Margaritaville Resort Orlando

NDM Hospitality Services•Kissimmee, FL

About The Position

The PM Resort Housekeeping Manager leads and oversees afternoon and evening housekeeping operations at Margaritaville Resort Orlando. The role ensures exceptional cleanliness, presentation, and guest satisfaction across guest accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations. The manager leads housekeeping supervisors and line-level team members during the PM shift and partners with Front Office, Engineering, and other resort departments to meet operational needs and guest requests. As the primary housekeeping leader during evening hours, this manager oversees room readiness, guest service response, public area upkeep, VIP and group arrivals, and preparation for overnight operations and the following day. The position also supports team development, labor and supply controls, safety and regulatory compliance, and the resort's environmental sustainability initiatives. The typical shift is 3:00 PM to 12:00 AM, with full availability required, including Fridays, Saturdays, Sundays, weekends, and holidays.

Requirements

At least 3 years of housekeeping leadership experience in a full-service hotel, resort, or hospitality environment.
Strong knowledge of housekeeping operations and room inspection processes.
Experience managing labor productivity and staffing schedules.
Ability to work evenings, weekends, holidays, and during peak occupancy periods.
Full availability, including Fridays, Saturdays, and Sundays.
Proficiency with hotel property management systems and housekeeping software.
Strong written and verbal communication skills.
Ability to stand and walk for extended periods throughout the shift.
Frequent bending, reaching, lifting, pushing, and pulling.
Ability to lift up to 25 pounds and occasionally move heavier items with assistance.
Ability to work indoors and outdoors in varying environmental conditions.

Nice To Haves

Luxury or full-service resort experience.
Bilingual skills in English and Spanish.
Experience with Forbes, AAA, or branded resort service standards.

Responsibilities

Manage PM housekeeping operations across guest rooms and accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations.
Ensure resort cleanliness standards meet or exceed brand and ownership expectations.
Inspect accommodations, public areas, and team member workspaces to maintain quality standards.
Coordinate evening room turnovers and prioritize guest service requests.
Monitor room-status discrepancies and work with Front Office to maximize room inventory availability.
Oversee nightly preparation of housekeeping assignments and work distribution for the following day.
Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
Ensure timely delivery of amenities, roll-aways, cribs, linens, and other guest-requested items.
Coordinate with Front Office on VIP arrivals, special requests, and group arrivals.
Supervise, coach, and develop housekeeping supervisors and line-level team members.
Conduct daily pre-shift meetings and communicate operational priorities, occupancy changes, and service expectations.
Monitor productivity and labor performance to support departmental efficiency.
Recognize employee achievements and address performance concerns constructively and promptly.
Assist with onboarding, training, performance evaluations, and career development planning.
Assist in managing departmental labor expenses and productivity targets.
Monitor use of cleaning supplies, linens, guest room amenities, and operating equipment.
Maintain proper inventory controls and storage procedures.
Ensure compliance with resort safety policies, OSHA standards, and company procedures.
Promote safe chemical handling and proper use of personal protective equipment.
Conduct accident investigations and complete required documentation.
Ensure adherence to brand standards, health regulations, and environmental sustainability initiatives.
Support readiness for brand inspections, ownership visits, and quality assurance audits.
Perform other tasks or duties assigned by leadership.