PM Resort Housekeeping Manager - Margaritaville Resort Orlando

NDM Hospitality Services•Kissimmee, FL

1d•Onsite

About The Position

The PM Resort Housekeeping Manager leads and oversees afternoon and evening housekeeping operations at Margaritaville Resort Orlando. The role is responsible for maintaining exceptional cleanliness, presentation, and guest satisfaction across guest rooms and accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations. The manager leads housekeeping supervisors and line-level staff during the PM shift and partners with Front Office, Engineering, and other resort departments to support operations and guest requests. As the primary housekeeping leader during evening hours, this manager coordinates room readiness and turnover, public area upkeep, VIP and group arrivals, responses to guest concerns, and preparations for overnight operations and the following day's assignments. The position also supports labor and expense management, inventory controls, safety and regulatory compliance, and team development. The typical schedule is 3:00 PM to 12:00 AM, with full availability required, including Fridays, Saturdays, and Sundays.

Requirements

At least 3 years of housekeeping leadership experience in a full-service hotel, resort, or hospitality environment.
Strong knowledge of housekeeping operations and room inspection processes.
Experience managing labor productivity and staffing schedules.
Ability to work evenings, weekends, holidays, and peak occupancy periods.
Full availability, including Fridays, Saturdays, and Sundays.
Proficiency with hotel property management systems and housekeeping software.
Strong written and verbal communication skills.
Ability to stand and walk for extended periods throughout the shift.
Ability to frequently bend, reach, lift, push, and pull.
Ability to lift up to 25 pounds and occasionally move heavier items with assistance.
Ability to work indoors and outdoors in varying environmental conditions.

Nice To Haves

Luxury or full-service resort experience.
Bilingual English/Spanish skills.
Experience with Forbes, AAA, or branded resort service standards.

Responsibilities

Manage PM housekeeping operations across guest rooms and accommodations, public spaces, corridors, meeting areas, recreational facilities, and back-of-house locations.
Maintain cleanliness standards that meet or exceed brand and ownership expectations.
Inspect accommodations, public areas, and team member workspaces to maintain quality standards.
Coordinate evening room turnover and prioritize guest service requests.
Monitor room status discrepancies and partner with Front Office to maximize room inventory availability.
Oversee nightly preparation of housekeeping assignments and work distribution for the following day.
Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
Ensure timely delivery of amenities, roll-aways, cribs, linens, and other guest-requested items.
Coordinate with Front Office on VIP arrivals, special requests, and group arrivals.
Supervise, coach, and develop housekeeping supervisors and line-level team members.
Conduct daily pre-shift meetings and communicate operational priorities, occupancy changes, and service expectations.
Monitor productivity and labor performance to support departmental efficiency.
Recognize employee achievements and address performance concerns constructively and promptly.
Assist with onboarding, training, performance evaluations, and career development planning.
Assist with managing departmental labor expenses and productivity targets.
Monitor use of cleaning supplies, linens, guest room amenities, and operating equipment; maintain inventory controls and storage procedures.
Ensure compliance with resort safety policies, OSHA standards, company procedures, brand standards, and health regulations.
Promote safe chemical handling and proper use of personal protective equipment.
Conduct accident investigations and complete required documentation.
Support environmental sustainability initiatives.
Maintain cleanliness scores and guest satisfaction goals, meet labor and expense objectives, ensure timely guest-request response, foster an accountable team culture, and support readiness for inspections, ownership visits, and quality assurance audits.
Perform other tasks or duties assigned by leadership.