Assistant Resort Manager

Pet Paradise • Charlotte, NC

4d • Onsite

About The Position

Pet Paradise is seeking an Assistant Manager for its Charlotte Airport resort in North Carolina. The Assistant Manager oversees day-to-day resort operations and staff and provides direct support to the Resort Manager on management needs. The role is performed onsite and includes a five-day workweek scheduled across Monday through Sunday, with at least 3–4 weekend workdays per month and work on holidays. The schedule may include days, nights, weekends, holidays, and peak periods.

The role involves maintaining operational, conduct, cleanliness, and safety standards; managing labor and staffing; recruiting and developing team members; supporting customer service and business growth; and handling recurring Manager on Duty responsibilities. The Assistant Manager works with resort, regional, and corporate teams and helps ensure pets and their parents receive premier service in a safe, clean, and welcoming environment.

Pet Paradise offers employee development opportunities, including management, grooming, and dog-training academies. The company operates pet-care services in nine states and has more than 60 locations in operation or under development.

Requirements

• 1–2 years of experience in a supervisory or management role.
• High school diploma required.
• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees.
• Ability to resolve conflict, build relationships, and engage successfully with customers.
• Detail-oriented and results-focused, with a desire to meet or exceed goals.
• Ability to develop and train staff and use their skills appropriately.
• Leadership experience in retail, restaurant, hospitality operations, or a similar field.
• Basic skills with common computer software, including Microsoft Office Suite.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Comfort working in front-of-house and back-of-house roles.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak periods.
• Valid driver’s license and access to a working motor vehicle.

Nice To Haves

• College degree preferred.
• Previous experience in animal care or a related field.

Responsibilities

• Oversee daily resort operations and maintain standards of conduct, cleanliness, and safety.
• Manage resort labor, including creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to meet business needs.
• Communicate recruitment needs to operations management and HR; interview, hire, and onboard resort employees.
• Supervise, train, and coach team members on company standards, policies, and procedures, and identify and develop high performers.
• Motivate and teach staff to provide premier service to pet guests and their parents in a safe, clean, and fun atmosphere.
• Foster open communication across the resort and with regional and corporate teams, and partner with regional maintenance staff on building issues.
• Support team members in completing required courses and other training.
• Document and deliver employee corrective actions and terminations when necessary.
• Maintain appropriate supply inventory, conduct walk-throughs, manage lodging calendars, lead meetings, and fulfill recurring Manager on Duty obligations.
• Maintain customer-service metrics, including Net Promoter Score and online reviews.
• Address customer concerns, questions, and complaints professionally and with care.
• Develop methods and procedures to increase sales, promote new business, retain customers, and attract new customers.
• Perform resort opening and/or closing duties and other assigned tasks.
• Work onsite five days per week, including at least 3–4 weekend days per month and holidays; maintain no more than three consecutive days off from week to week.

Benefits

• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding on non-holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off.
• 401(k) with company match.
• Health insurance, with a company-funded HSA option.
• Dental insurance.
• Vision insurance.
• Career development opportunities through the Unleashed Leadership Academy, Grooming Academy, and Dog Training Academy.
• Ongoing development and opportunities to enhance and diversify skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED