Assistant Resort Manager

Pet Paradise•Plano, TX

7d•Onsite

About The Position

Pet Paradise is seeking an Assistant Resort Manager for its Plano Custer Resort. The Assistant Manager oversees the resort’s day-to-day operations and staff and provides direct support to the Resort Manager on a variety of management needs. The role helps maintain a safe, clean, entertaining environment and delivers attentive service to pets and their parents. The position is performed onsite on a five-day schedule within a Monday-through-Sunday workweek. The Assistant Manager works onsite at least three to four weekend days per month and on holidays, with schedule flexibility for days, nights, weekends, holidays, and peak periods. The role includes resort opening and closing duties and requires working in both front-of-house and back-of-house areas. Candidates should be comfortable around dogs of all sizes and able to lift up to 60 pounds. Pet Paradise offers complimentary pet day camp, complimentary boarding for up to 30 non-holiday days, discounts on veterinary care and grooming, adoption assistance, fitness reimbursement, paid time off, a 401(k) with company match, and health, dental, and vision insurance. The company also describes career development opportunities, including management, grooming, and dog training programs.

Requirements

One to two years of experience in a supervisory or management role.
High school diploma.
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees.
Ability to resolve conflict, build relationships, and engage successfully with customers.
Detail-oriented and results-focused, with a desire to meet or exceed goals.
Ability to develop and train staff and use their skills appropriately.
Prior leadership experience in retail, restaurant, hospitality operations, or a similar field.
Basic proficiency with common computer software, including Microsoft Office Suite.
Comfort working around dogs of all sizes and ability to lift up to 60 pounds.
Comfort working in both front-of-house and back-of-house resort roles.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver’s license and access to a working motor vehicle.

Nice To Haves

College degree preferred.
Previous experience in animal care or a related field.

Responsibilities

Oversee daily resort operations and maintain standards of conduct, cleanliness, and safety.
Manage resort labor, including creating and posting schedules, reviewing and approving timecards, and controlling labor hours according to business needs.
Communicate recruitment needs to operations management and HR; interview, hire, and onboard employees.
Supervise, train, and coach team members on company standards, policies, and procedures, and identify and develop high performers.
Motivate and teach resort staff to provide premier service to pet guests and their parents in a safe, clean, and fun environment.
Foster open communication across the resort and with regional and corporate teams, and partner with the regional maintenance crew regarding building issues.
Support new and current team members in completing required courses and other training.
Document and deliver employee corrective actions and terminations when necessary.
Maintain supplies inventory, conduct walk-throughs, manage lodging calendars, lead meetings, and perform recurring Manager on Duty obligations.
Maintain customer service metrics, including Net Promoter Score and online reviews.
Address customer concerns, questions, and complaints with professionalism, care, and concern.
Develop methods and procedures to increase sales, promote new business, retain customers, and attract new customers.
Perform resort opening and/or closing duties and other assigned tasks.
Work onsite five days per week, including at least three to four weekend days per month and holidays.

Benefits

Complimentary Pet Day Camp.
30 days of complimentary pet boarding on non-holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, varying by location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off.
401(k) with company match.
Health insurance with a company-funded HSA option.
Dental insurance.
Vision insurance.
Career development opportunities, including the Unleashed Leadership Academy, Grooming Academy scholarships and training, and Dog Training Academy training and certification.