Resort Door Attendant - JW Marriott San Antonio Hill Country Resort & Spa
About The Position
The Resort Door Attendant provides attentive, friendly, efficient, and personalized hospitality to guests at the JW Marriott San Antonio Hill Country Resort & Spa. This upscale role emphasizes professional, discreet, white-glove service. The attendant opens doors for guests entering and exiting the facility, assists with transportation to off-site locations, supports room changes and guest-room item delivery and pickup, and responds to guest questions and requests. The position follows established practices and procedures, with work checked frequently. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required. The hourly base pay range is $16–$18, based on prior experience. The work schedule depends on resort business volume and will be discussed during interviews; open availability is recommended. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; seasonal and temporary roles are not eligible for the listed benefits.
Requirements
- High school diploma or general education degree.
- One to three months of related experience and/or training, or an equivalent combination of education and experience.
- Previous customer service experience.
- Must be at least 18 years old for insurance purposes and able to pass a criminal background check and drug screen.
- Must complete the Wheelchair Safety Training course provided by Towne Park.
- Must be able to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
- Ability to add and subtract three-digit numbers; multiply and divide with 10s and 100s; perform these operations using American currency; understand 24-hour and military time systems; and understand rates applicable to elapsed time.
- Ability to maintain accuracy and composure under pressure.
- If providing valet parking or shuttle services, may be subject to additional requirements.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet, use guest last names, and welcome them with the salutation of the day.
- Follow proper Towne Park phone etiquette and remain in designated areas when not completing other tasks.
- Assist guests with room changes and the delivery and pickup of items to guest rooms.
- Open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries.
- Provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested.
- Assist guests with transportation to off-site locations.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
