Door Attendant - San Antonio, TX
About The Position
The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, helping with guest requests, and ensuring smooth arrivals and departures. The role supports the front desk and valet teams while maintaining a welcoming, professional atmosphere. The Door Attendant handles luggage during check-in and check-out, explains hotel amenities, coordinates departures, assists with transportation, provides recommendations, and helps with deliveries. The role also maintains a clean, organized lobby, bell stand, luggage carts, and equipment; follows procedures for guest belongings; assists during emergencies; and monitors the lobby and entrance for safety and order. The position reports directly to the Account Manager and is in the Valet Parking Division. It is non-exempt and offers an hourly rate plus opportunities for tips; rates vary by market and tips depend on service performance and customer interactions. Employment is at will, and a 120-day introductory period applies.
Requirements
- High school diploma or GED.
- Valid driver's license and reliable transportation.
- Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide professional communication, active listening, and personalized guest assistance.
- Handle luggage safely and efficiently, maintain confidentiality, and follow proper storage procedures.
- Stand, walk, and lift up to 50 pounds for extended periods.
- Maintain professional appearance and follow uniform and grooming standards.
- Flexibility to work nights, weekends, and holidays.
- Experience in parking, hospitality, or a similar customer service field is beneficial.
Nice To Haves
- Experience in parking, hospitality, or a similar customer service field.
Responsibilities
- Assist guests with luggage during check-in and check-out, and manage luggage transfers with care and discretion.
- Greet guests, explain hotel amenities, coordinate departures, and help arrange transportation.
- Handle guest requests promptly, provide recommendations, and assist with deliveries.
- Support the front desk and valet teams in creating a welcoming guest experience.
- Keep the lobby and bell stand clean, organized, and welcoming; maintain luggage carts and equipment.
- Follow safety and security procedures for handling guest belongings and storing luggage.
- Assist during emergencies and monitor the lobby and entrance to maintain a safe, orderly environment.
- Perform other tasks as needed to support operational goals and adapt to changing business needs.
- Attend staff meetings and complete required training modules on time.
- Use personal cell phones for work-related communications or work applications when required; reimbursement follows company policy.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental life insurance and critical illness insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
- Tips opportunities; tips are based on service performance and customer interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
