Door Attendant - San Antonio, TX

Parking Management•San Antonio, TX

2d•Onsite

About The Position

The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and helping ensure smooth arrivals and departures. The role supports the front desk and valet teams, handles guest requests, helps arrange transportation, and maintains a welcoming, professional atmosphere. The Door Attendant is expected to be attentive, proactive, and knowledgeable about the hotel and local area while upholding service standards. Duties include greeting guests; assisting with luggage transfers and check-in and check-out; explaining hotel amenities; coordinating departures; providing recommendations and deliveries; and maintaining a clean, organized lobby, bell stand, luggage carts, and equipment. The role also involves following safety and security procedures for guest belongings, assisting during emergencies, monitoring the lobby and entrance, attending staff meetings, completing required training, and performing other tasks as needed. The position works in indoor and outdoor settings, including around parking facilities, and may involve exposure to varied weather, noise, and moving vehicles. Employees may need to use a personal cell phone for work-related communication and applications, with reimbursement according to company policy. The position is non-exempt and compensated hourly, with opportunities for tips. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Provide professional communication, active listening, and personalized guest assistance.
Handle luggage safely and efficiently, follow storage procedures, and keep belongings organized, secure, and retrievable.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Ability to work in indoor and outdoor settings and around parking facilities, weather, noise, and moving vehicles.

Nice To Haves

Experience in parking, hospitality, or a similar customer service field is beneficial.

Responsibilities

Greet guests and provide a warm, professional first impression.
Assist guests with luggage during arrival, check-in, check-out, and departure, handling belongings safely and discreetly.
Explain hotel amenities and offer directions and recommendations about the hotel and local area.
Coordinate departures and assist with transportation arrangements.
Respond promptly to guest requests and assist with deliveries.
Support front desk and valet teams and help maintain guest satisfaction.
Keep the lobby and bell stand clean, organized, and welcoming; maintain luggage carts and related equipment.
Follow procedures for safeguarding guest belongings and luggage storage, and maintain confidentiality.
Assist during emergencies and monitor the lobby and entrance to support a safe, orderly environment.
Attend staff meetings and complete required training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.
Use a personal cell phone for work-related communication or applications when required, subject to company reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Tips opportunities; tips are based on service performance and customer interactions.
Reimbursement for work-related personal cell phone usage according to company policy.
State-specific required and FMLA paid leave, such as sick leave and state paid family leave, as applicable.