SEASONAL Overnight Resort Bell Attendant - JW Marriott San Antonio Hill Country Resort & Spa

Towne Park • San Antonio, TX

7d • Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to resort guests, including handling and transporting luggage during arrivals and departures. The role maintains a pleasant and professional manner with guests, coworkers, and clients; greets guests promptly, uses their last names and the appropriate salutation, and follows Towne Park phone etiquette. When not completing tasks, the attendant remains in designated areas and provides thorough room presentations, assists with room changes, and maintains detailed knowledge of hotel rooms, meeting facilities, and public areas.

The attendant opens vehicle and hotel doors, answers guest questions, provides information about hotel amenities, meeting rooms, and local attractions, and helps arrange directions, taxis, reservations, and other services. Transportation to off-site locations must use approved taxi or transport services. The role also includes tagging and storing luggage correctly, ensuring guests and luggage are transported safely, keeping the guest services area clean and orderly, delivering messages and requested items or amenities, and completing tasks on time as instructed by the Account Manager.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to add and subtract three-digit numbers, multiply and divide with 10s and 100s, and perform these calculations using American currency.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Responsibilities

• Provide attentive, friendly, and efficient hospitality services to guests.
• Greet guests promptly and professionally, use guest last names and the salutation of the day, and follow Towne Park phone etiquette.
• Remain in designated areas when not completing other tasks.
• Conduct room presentations and assist guests with room changes.
• Maintain knowledge of hotel rooms, meeting facilities, and public areas.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about the hotel, amenities, meeting rooms, and local attractions.
• Arrange off-site guest transportation using only approved taxi or transport services.
• Tag luggage correctly for storage and ensure guests and luggage are safely transported to assigned destinations.
• Maintain the cleanliness and order of the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Complete tasks promptly as instructed by the Account Manager.

Benefits

• Seasonal roles are not eligible for the benefits outlined in the posting. Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED