SEASONAL Overnight Resort Bell Attendant - JW Marriott San Antonio Hill Country Resort & Spa

Towne Park • San Antonio, TX

6d

About The Position

The Bell Attendant provides exceptional, attentive, friendly, and efficient hospitality services to guests. The role assists hotel guests with luggage, including delivery and pickup during arrival and departure, and maintains a pleasant, friendly, and professional demeanor with guests, coworkers, and clients. The position is seasonal at the JW Marriott San Antonio Hill Country Resort & Spa. The hourly base pay range is $15.10. The schedule depends on resort business volumes, with standard shift times ranging from 11:00 p.m. to 7:00 a.m.; scheduling is discussed during the interview.

Seasonal roles are not eligible for the benefits outlined in the posting. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company's 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked, and benefits may be subject to change and plan terms.

A high school diploma or GED is required. The Bell Attendant must complete Towne Park's Wheelchair Safety Training course. One to three months of related experience and/or training is specified.

Requirements

• High school diploma or GED.
• Completion of the Wheelchair Safety Training course provided by Towne Park.
• One to three months of related experience and/or training.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and multiply and divide with 10s and 100s, including performing these operations using American currency.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Responsibilities

• Provide attentive, friendly, and efficient hospitality services to guests.
• Assist with delivery and pickup of guest luggage during arrivals and departures.
• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
• Acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
• Practice proper Towne Park phone etiquette.
• Post up in designated areas when not completing other tasks.
• Conduct thorough room presentations and assist guests with room changes when needed.
• Maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Provide information about the hotel, meeting rooms, amenities, and nearby attractions.
• Arrange guest transportation to off-site locations using only approved taxi or transport services.
• Correctly tag individual bags for storage in the bell storage area.
• Ensure guests and luggage are safely transported to and from assigned destinations.
• Monitor and maintain cleanliness and order in the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Complete tasks in a timely manner as instructed by the Account Manager.

Benefits

• Eligible employees may enroll in accident insurance.
• Eligible employees may enroll in critical illness insurance.
• Eligible employees may enroll in hospital indemnity insurance.
• Eligible employees may enroll in telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED