Resort Concierge (Part-Time)

BallenIsles Country Club•Wesley Chapel, FL

54d•Hybrid

About The Position

Esplanade at Wiregrass Ranch is seeking a driven individual for a part-time Resort Concierge position. This role is ideal for someone eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, a global leader in golf and community management, the Resort Concierge will be responsible for greeting visitors, assisting members with questions and concerns, general administration, orientating new members, and lifestyle/social planning. The role also involves ensuring a complete offering of programs for members, developing and promoting club activities such as events, fitness classes, health and wellness seminars, spa programming, and sport court activities. Additionally, the Resort Concierge will work with the Lifestyle Manager to plan and execute member programs including recreational, social, travel, and entertainment, aiming to enrich the quality of life and enhance the vibrancy of the Club. Responsibilities include program development, facility scheduling, administration, and overall program promotion and publicity, ensuring all programs and services align with Evergreen Lifestyles Management's goals.

Requirements

Good organizational and verbal skills.
High level of energy, initiative, enthusiasm, cooperation, and good judgment and discretion.
Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel.
Public speaking skills.
Highly effective interpersonal skills.
Problem-solving skills.
Familiarity with point of sale systems, registration processes, policies and procedures, equipment, material, and products.
Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently.
Ability to stand for extended periods.
Ability to work extended time on the computer.
Vision required for some close work.
Ability to use hands and arms frequently.
Ability to occasionally sit and stoop, kneel, crouch, or crawl.

Nice To Haves

Experience in hospitality or a related field.

Responsibilities

Greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments.
Providing outstanding service to members and their guests professionally and courteously, and listening openly to the ideas of others.
Responding calmly and tactfully to problem situations and discussing concerns constructively with involved parties.
Answering questions about the Lifestyles program and recommending events, shows, and functions for Members to attend.
Writing routine reports and correspondence.
Speaking effectively before groups of customers or employees.
Demonstrating exceptional customer service when communicating with other departments, Members, guests, and vendors.
Maintaining a safe and friendly environment for Members, guests, and fellow staff members.
Working as a team with the Lifestyles department to create a fun and exciting program for Members and their guests, and promoting events, activities, and functions offered throughout the Amenity Campus.
Assisting in room set-up and break-down for events and assisting when facilities are being used.
Assisting the Lifestyle Manager in the preparation of all events, promotions, and functions, including set up and breakdown of props, as directed by the supervisor.
Performing light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed.
Inspecting grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
Notifying the proper department and the Management Team of any areas that need attention.
Understanding emergency preparedness and responding appropriately to all emergencies.
Replenishing desk forms (Orientation packages, ARC applications, Class sign-in forms, others).
Preparing monthly reports and vendor check requests as needed.
Increasing programming attendance by establishing accurate records of Member and guest attendance.
Establishing and maintaining staff schedules and having open communication and understanding of independent contractor scheduling.
Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Answering the telephone and greeting Members and prospective buyers in the Sales Gallery.
Maintaining a calendar of event registration for Members.
Creating and updating records ensuring accuracy and validity of the information.
Performing administrative tasks when needed.
Assisting in the preparation of articles and calendar of events for the Lifestyle Magazine.
Contacting facility Members and guests about new and exciting programs for lifestyle.