1st Shift Direct Care

Western MA • West Springfield, MA

5d

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries, promoting personal growth, independence, and community engagement. The role follows MHA’s Core Values of Respect, Integrity, and Compassion, and adheres to relevant policies and guidelines. The position is part of MHA’s New Ways Services ABI Division, a residential and community-based program supporting people with acquired brain injuries resulting from trauma, stroke, or serious illness. The program provides personalized care, meaningful daily routines, supportive homes, and 24/7 support, along with nursing, clinical, and therapeutic services to help participants build skills, reconnect with their communities, and gain independence.

Pay is $19–$21 per hour. The open schedule is Sunday and Monday, 8 a.m.–4 p.m., for 16 hours.

Requirements

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team while managing time and priorities effectively.
• Flexibility to adapt to participants’ evolving needs.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
• Minimum age of 21.
• High school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Nice To Haves

• High school diploma or equivalent.
• Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, and meal preparation.
• Support participants in managing finances and transportation.
• Facilitate access to community resources and teach self-advocacy skills.
• Implement individualized service plans.
• Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed