1st & 3rd Shift Direct Care

Mental Health Association - Western MA•Springfield, MA
•$19 - $21

About The Position

The Residential Support Specialist helps create a supportive and secure living environment for individuals with acquired brain injuries. The role promotes personal growth, independence, and community engagement while embodying MHA’s Core Values of Respect, Integrity, and Compassion and following relevant policies and guidelines. New Ways Services’ ABI Division is a residential and community-based program supporting people with acquired brain injuries resulting from trauma, stroke, or serious illness. The team provides personalized care, meaningful daily routines, and supportive homes, with 24/7 support and access to nursing, clinical, and therapeutic services to help participants build skills, reconnect with their communities, and gain independence. The listed open shifts are Thursdays from 11 p.m. to 9 a.m. and Sundays from 8 a.m. to 4 p.m. Pay is $19–$21 per hour.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ evolving needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
  • Minimum age of 21.
  • High school diploma or equivalent preferred.
  • Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care, daily routines, and meal preparation; support participants in managing finances and transportation.
  • Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
  • Demonstrate professionalism, collaborate with the team, and support program goals.
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