1st Shift Direct Care

Mental Health Association - Western MA•West Springfield, MA
•$19 - $21

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries, promoting personal growth, independence, and community engagement. The role embodies MHA’s Core Values of Respect, Integrity, and Compassion and follows relevant policies and guidelines. New Ways Services is MHA’s residential and community-based ABI program. It supports people whose brain injuries resulted from trauma, stroke, or serious illness. The team provides personalized care, meaningful daily routines, supportive homes, and access to 24/7 support, nursing, clinical, and therapeutic services to help participants develop skills, build independence, reconnect with their communities, and regain confidence. The open schedule is Tuesday through Saturday, 8 a.m. to 4 p.m., for 40 hours per week. Pay is $19–$21 per hour.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ evolving needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
  • Minimum age of 21.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care, daily routines, and meal preparation; support participants in managing finances and transportation.
  • Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
  • Demonstrate professionalism, collaborate with the team, and support program goals.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
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