1st Shift Direct Care

Western MA • West Springfield, MA

5d

About The Position

The Residential Support Specialist supports individuals with acquired brain injuries in a secure, supportive living environment. The role promotes personal growth, independence, and community engagement while embodying MHA’s values of Respect, Integrity, and Compassion and following relevant policies and guidelines. The position is with New Ways Services’ ABI Division, a residential and community-based program serving people with acquired brain injuries resulting from trauma, stroke, or serious illness. The program offers 24/7 support along with nursing, clinical, and therapeutic services to help participants build skills, reconnect with their communities, and live more independently.

The stated schedule is Tuesday through Saturday, 8 a.m. to 4 p.m., for 40 hours per week. The pay range is $19–$21 per hour.

Requirements

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Flexibility to adapt to participants’ evolving needs.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
• Minimum age of 21.
• High school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially working with individuals with brain injuries or mental health challenges.

Nice To Haves

• High school diploma or equivalent.
• Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, and meal preparation; support participants in managing finances and transportation.
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
• Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

Benefits

• Medical, dental, and vision health care plan
• Retirement plan (403B, IRA)
• Paid time off (vacation, sick, and public holidays)
• Family leave (maternity and paternity)
• Long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED