1st & 3rd Shift Direct Care

Western MA•Springfield, MA

About The Position

The Residential Support Specialist creates a supportive and secure living environment for individuals with acquired brain injuries. The role promotes personal growth, independence, and community engagement while embodying MHA’s values of Respect, Integrity, and Compassion and following applicable policies and guidelines. New Way Services is MHA’s residential and community-based ABI program, supporting people affected by trauma, stroke, or serious illness. Through personalized care, daily routines, supportive homes, and 24/7 support—including nursing, clinical, and therapeutic services—the program helps participants address physical, emotional, and cognitive challenges, build skills, reconnect with their communities, and live more independently. The stated open shifts are Thursdays from 11 p.m. to 9 a.m. and Sundays from 8 a.m. to 4 p.m. Pay is $19–$21 per hour.

Requirements

  • Valid driver’s license, sufficient insurance, and a reliable vehicle.
  • Ability to work independently and as part of a team, managing time and priorities effectively.
  • Flexibility to adapt to participants’ evolving needs.
  • Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
  • Minimum age of 21.
  • High school diploma or equivalent preferred.
  • Six months of relevant experience preferred, especially working with individuals with brain injuries or mental health challenges.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of relevant experience, especially with individuals with brain injuries or mental health challenges.

Responsibilities

  • Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
  • Assist with personal care, daily routines, and meal preparation, and support participants in managing finances and transportation.
  • Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
  • Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
  • Maintain scheduling flexibility, participate in team meetings, and attend required training.
  • Demonstrate professionalism, collaborate with the team, and support program goals.
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