1st & 2nd Shift Direct Care

Western MA • Agawam, MA

2d

About The Position

The Residential Support Specialist supports individuals with acquired brain injuries in a secure, supportive residential environment. The role promotes personal growth, independence, and community engagement while following organizational policies and guidelines and embodying the values of Respect, Integrity, and Compassion.

The position is part of MHA’s New Ways Services ABI Division, a residential and community-based program for people with acquired brain injuries caused by trauma, stroke, or serious illness. The program provides personalized care, daily routines, and 24/7 support, including nursing, clinical, and therapeutic services, to help participants build skills, reconnect with their communities, and gain independence.

The listed open schedule is Monday 8 a.m.–4 p.m., Friday and Saturday 12 p.m.–8 p.m., and Sunday 3 p.m.–11 p.m. (32 hours). Pay is $19–$21 per hour.

Requirements

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team and manage time and priorities effectively.
• Flexibility to adapt to participants’ evolving needs.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain medication administration (MAP), CPR, and first aid certifications.
• Minimum age of 21.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially working with individuals with brain injuries or mental health challenges.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, and meal preparation.
• Support participants in managing finances and transportation.
• Facilitate access to community resources and teach self-advocacy skills.
• Implement individualized service plans.
• Complete required documentation, track progress, and promptly report incidents, emergencies, or concerns.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

Benefits

• Health care plan including medical, dental, and vision coverage.
• Retirement plan (403B, IRA).
• Paid time off, including vacation, sick leave, and public holidays.
• Family leave, including maternity and paternity leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed