1st Shift Direct Care

Western MA • West Springfield, MA

3d

About The Position

Direct Care Workers provide a supportive environment in a community residential setting for participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction. They empower participants to pursue recovery and rehabilitation through strength-based, person-centered planning that emphasizes resilience. Workers carry out their duties professionally and in accordance with the organization’s Core Values of Respect, Integrity, and Compassion, its mission, policies, practices, program funding, and applicable regulatory guidelines.

The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs provide a safe, structured setting for adolescents involved with the Department of Children and Families to address behavioral health needs. For adults, the division provides residential and outreach support for people in recovery or living with addiction, including those with co-occurring mental health concerns. Its trauma-informed care helps participants build coping skills, restore stability, and work toward long-term recovery and wellness.

The listed open shift is Sunday and Monday, 7 a.m.–3 p.m. (16 hours). Pay is $19–$21 per hour.

Requirements

• High school diploma or equivalent (GED).
• At least 18 years old.
• Valid driver’s license.
• Reliable transportation to use during work hours.
• Auto insurance policy listing the applicant as an insured driver.
• Strong communication skills and a team-first mindset.
• Patience, compassion, and the ability to adapt to participant needs.
• Ability to pass background checks and obtain required certifications, including CPR and First Aid.

Nice To Haves

• Human services experience is preferred.

Responsibilities

• Support participants with daily routines, including cooking, cleaning, and hygiene.
• Teach life skills and promote independence.
• Provide transportation to appointments or activities.
• Encourage self-advocacy and connect participants to community resources.
• Facilitate group activities and house meetings.
• Respond to health or behavioral concerns using supportive strategies.
• Maintain accurate documentation and uphold safety protocols.
• Perform responsibilities in accordance with the organization’s Core Values, mission, policies, practices, program funding, and applicable regulatory agency guidelines.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED