1st Shift Direct Care

Western MA•Springfield, MA

About The Position

Direct Care Workers provide a supportive environment in a community residential setting for participants impacted by homelessness, psychiatric diagnoses, trauma, and/or addiction. They empower participants to pursue recovery and rehabilitation through strength-based, person-centered planning that emphasizes resilience. The role is performed in accordance with the Mental Health Association’s Core Values of Respect, Integrity, and Compassion, its mission, organizational policies and practices, program funding, and applicable regulatory guidelines. The position is part of the Division of Recovery Services (DRS), which supports people of all ages navigating mental health and substance use challenges. DRS youth residential programs offer structured settings for adolescents involved with the Department of Children and Families to address behavioral health needs. Adult services provide residential and outreach support for people in recovery or living with addiction, including those with co-occurring mental health concerns. DRS uses compassionate, trauma-informed care to help people build coping skills, restore stability, and work toward long-term recovery and wellness. The listed schedule is Tuesday through Saturday, 8 a.m. to 4 p.m., for 40 hours per week. The pay range is $19–$21 per hour.

Requirements

High school diploma or equivalent (GED).
At least 18 years old.
Valid driver’s license.
Reliable transportation available for use during work hours.
Auto insurance with the employee listed as an insured driver on the policy.
Strong communication skills and a team-first mindset.
Patience, compassion, and the ability to adapt to participant needs.
Ability to pass background checks and obtain required certifications, including CPR and First Aid.

Nice To Haves

Human services experience is preferred.

Responsibilities

Support participants with daily routines, including cooking, cleaning, and hygiene.
Teach life skills and promote independence.
Provide transportation to appointments or activities.
Encourage self-advocacy and connect participants to community resources.
Facilitate group activities and house meetings.
Respond to health or behavioral concerns using supportive strategies.
Maintain accurate documentation and uphold safety protocols.
Perform responsibilities professionally in accordance with organizational values, mission, policies, practices, funding requirements, and applicable regulatory guidelines.