1st Shift Direct Care

Mental Health Association - Western MA•West Springfield, MA
•$19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting, empowering participants affected by homelessness, psychiatric diagnoses, trauma, and/or addiction to pursue their vision of recovery and rehabilitation. The role focuses on participants’ strengths and resilience through person-centered planning. Workers are expected to act professionally and in accordance with the Mental Health Association’s Core Values of Respect, Integrity, and Compassion; its mission, policies, and practices; program funding requirements; and applicable regulatory guidelines. The position is in the Division of Recovery Services (DRS), which supports people of all ages navigating mental health and substance use challenges. DRS provides safe, structured residential programs for adolescents involved with the Department of Children and Families and residential and outreach support for adults in recovery or living with addiction, including people with co-occurring mental health concerns. Its trauma-informed care helps people build coping skills, restore stability, and work toward long-term recovery and wellness.

Requirements

  • High school diploma or equivalent (GED).
  • Valid driver’s license.
  • Reliable transportation to utilize during work hours.
  • Auto insurance with the employee listed as an insured driver on the policy.
  • Must be at least 18 years old.
  • Strong communication skills and a team-first mindset.
  • Patience, compassion, and the ability to adapt to participant needs.
  • Ability to pass background checks and required CPR and First Aid certifications.

Nice To Haves

  • Human services experience is preferred.

Responsibilities

  • Support participants with daily routines such as cooking, cleaning, and hygiene.
  • Teach life skills and promote independence.
  • Provide transportation to appointments or activities.
  • Encourage self-advocacy and connect participants to community resources.
  • Facilitate group activities and house meetings.
  • Respond to health or behavioral concerns using supportive strategies.
  • Maintain accurate documentation and uphold safety protocols.
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