1st Shift Direct Care

Mental Health Association - Western MA•Springfield, MA
•$19 - $21

About The Position

Direct Care Workers provide a supportive environment in a community residential setting for participants impacted by homelessness, psychiatric diagnoses, trauma, and/or addiction. They empower participants to pursue their recovery and rehabilitation goals by focusing on strengths and resiliency through person-centered planning. The role is performed professionally and in accordance with the Mental Health Association’s core values of Respect, Integrity, and Compassion; its mission, policies, and practices; program funding; and applicable regulatory guidelines. The position is listed as 1st shift, with an open schedule of Sunday and Monday, 8 a.m. to 6 p.m. (20 hours). Pay is $19–$21 per hour. The Division of Recovery Services supports people of all ages navigating mental health and substance use challenges. Its youth residential programs provide a safe, structured setting for adolescents involved with the Department of Children and Families (DCF). Adult services include residential and outreach support for people in recovery or living with addiction, including people with co-occurring mental health concerns. The division provides compassionate, trauma-informed care to help people build coping skills, restore stability, and work toward long-term recovery and wellness.

Requirements

  • High school diploma or equivalent (GED).
  • Valid driver’s license.
  • Reliable transportation to use during work hours.
  • Auto insurance with the employee listed as an insured driver on the policy.
  • Must be at least 18 years old.
  • Strong communication skills and a team-first mindset.
  • Patience, compassion, and the ability to adapt to participant needs.
  • Ability to pass background checks and required certifications (CPR and First Aid).

Nice To Haves

  • Human services experience is preferred.

Responsibilities

  • Support participants with daily routines, including cooking, cleaning, and hygiene.
  • Teach life skills and promote independence.
  • Provide transportation to appointments or activities.
  • Encourage self-advocacy and connect participants with community resources.
  • Facilitate group activities and house meetings.
  • Respond to health or behavioral concerns using supportive strategies.
  • Maintain accurate documentation and uphold safety protocols.
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