1st & 2nd Shift Direct Care

Western MA•South Hadley, MA

2d•Onsite

About The Position

As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s Integrated Community Living (ICL) department. You will travel to different program locations based on staffing needs and support people with intellectual and developmental disabilities or autism in building growth, independence, and community engagement. The role includes assisting with daily living activities, personal goals, and participation in the community while promoting dignity, choice, and independence. The ICL program provides person-centered residential and outreach services throughout Western Massachusetts in partnership with the Department of Developmental Services (DDS). Services include supported and shared living, emergency respite, and privately funded care, with the goal of helping individuals live independently and meaningfully in their communities. Pay is $19–$21 per hour. The listed open shift is Fridays from 1 p.m. to 9 p.m. and Saturdays and Sundays from 9 a.m. to 3 p.m. (20 hours).

Requirements

Valid driver’s license and acceptable driving record.
Must maintain MAP, CPR, and First Aid certifications.
Must be at least 18 years old.
High school diploma or GED required.
Minimum of six months of relevant experience.
Ability to work independently and collaboratively, with strong time-management skills.
Effective verbal, written, computer, and organizational skills.
Flexibility to adapt to participants’ evolving needs.

Nice To Haves

College degree preferred.
Experience working with people with mental health needs, intellectual and developmental disabilities, or autism is preferred; the posting specifies at least six months of relevant experience.

Responsibilities

Provide respectful, person-centered support with daily living activities, personal care, and skill development.
Facilitate access to transportation, social activities, and external resources to promote community integration.
Support participants’ health needs, including medication administration according to MAP standards, appointment scheduling, and monitoring wellbeing.
Assist with financial skills and money management, and accurately document expenditures.
Respond to emergencies and crisis situations according to agency protocols and communicate with supervisors.
Advocate for participants, support development of self-advocacy skills, and liaise with families, providers, and community supports.
Contribute to developing and implementing Individual Service Plans (ISPs), and document progress and participation.
Maintain accurate and timely daily logs, incident reports, and health records.
Follow safety procedures, assist with emergency drills, and identify potential hazards.
Collaborate with team members, attend training, maintain MAP, CPR, and First Aid certifications, and participate in meetings and supervision.
Provide personal care assistance with bathing, dressing, grooming, toileting, and mobility.