Residential Support Manager - Residential Living

Bridgewell • Peabody, MA

8d

About The Position

The Residential Support Manager supports the Residential Living Department by providing coverage when Residential Manager positions are vacant. The role provides supervisory, employee, documentation, and system oversight, as well as on-call coverage where needed. Its primary purpose is to fill leadership openings, support consistent and high-quality care and internal systems, and train, mentor, and support program employees.

When covering a Residential Manager role, the manager ensures program, agency, regulatory, and accreditation standards are met; staffing and administrative needs are addressed; employees receive supervision and performance feedback; and required certifications and training are maintained. The manager also oversees applicable program finances, protects confidential information, supports an inclusive environment, and collaborates with guardians, families, service providers, and clinical and nursing teams to meet the needs of the people served. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week. The position requires a current U.S. driver's license and one year of driving experience, acceptable CORI results, and the ability to meet the stated physical demands, with reasonable accommodation considered.

Requirements

• A minimum of 3 years of experience working with people with disabilities.
• A minimum of 3 years of supervisory and team leadership experience.
• An associate's degree with at least 3 years in a direct support role or significant industry experience may be considered in lieu of a bachelor's degree, at management's discretion.
• Ability to set priorities for self and team in alignment with departmental goals.
• Ability to delegate effectively, communicate expectations clearly, and establish deadlines.
• Ability to coach and mentor team members to improve skills and performance.
• Strong writing and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Technology competence, including data management systems, Microsoft Office products, and records management systems.
• Ability to obtain and maintain PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other certifications or training required by program needs and Bridgewell policies.
• Current U.S. driver's license and at least one year of driving experience.
• Ability to meet the physical demands of residential care, including climbing stairs, assisting people with movement and personal care, and lifting or moving as required; reasonable accommodations may be considered subject to safety and program needs.
• Ability to drive a 12-passenger van.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Fulfill the duties and responsibilities of the appropriate Residential Manager job description when providing coverage.
• Ensure quality-of-care standards and required plans, data collection, and documentation comply with program, agency, regulatory, and accreditation requirements, including use of HCSIS/Virtual Gateway, eHana, and other systems.
• Ensure program staffing meets defined ratios and the attendance needs of people served; coordinate schedules, hiring, and use of per-diem and agency relief staff, and provide direct care when needed.
• Provide guidance, coaching, and mentoring through monthly supervision and regular team meetings, if applicable.
• Give constructive feedback and recognition to employees and support their skills development and an environment of growth.
• Complete timely performance evaluations, ensure performance standards are met, and address performance concerns with program management and Human Resources as appropriate.
• Ensure required administrative duties are completed, including finance, human resources, payroll, quality assurance, electronic health records, medication administration procedures, incident reporting, vehicle and facility maintenance, and applicable benefits, housing, or employment matters.
• Maintain required employee certifications and ensure mandatory training is completed.
• Promote an environment supporting diversity, equity, inclusion, and belonging.
• Manage applicable program finances, including expenses, overtime, supply ordering, and monthly budget reviews.
• Protect the confidentiality of personal health information and records in compliance with HIPAA and other mandates.
• Model universal supports and promote Bridgewell's values of dignity, respect, caring, integrity, safety, and wellness.
• Provide on-call coverage on a rotating schedule for an assigned program or cluster, if applicable.
• Collaborate with guardians, family members, service providers, and clinical and nursing teams to meet the needs of people served.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday.
• Additional compensation for on-call rotations.
• Training and development opportunities.
• Professional development and growth opportunities.
• Collaborative work environment that values new insight and personal contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree