Residential Operations Support Manager

YMP Real Estate Management LLC•Miramar, FL

About The Position

The Residential Operations Support Manager is a dual-function role supporting maintenance and leasing/administrative operations across an assigned portfolio of Class C conventional communities, including communities with Section 8 Housing Choice Voucher residents. The position reports to both the Regional Facilities Manager and the Senior Portfolio Manager and requires a strong working knowledge of the Florida multifamily market. The role supports maintenance operations by auditing vacant units and make-ready work, verifying documentation and photos, checking that unit-by-unit inspections are performed, and assisting with maintenance and capital project tracking. It also supports leasing and marketing by checking the accuracy of listings, pricing, concessions, and unit availability; helping create marketing materials; and training leasing and administrative staff. The manager visits assigned sites weekly and travels to properties in North Carolina and Kentucky as necessary. Travel may involve overnight stays. The position also produces reports on property performance and works the schedule assigned to meet company needs. The work environment usually has a moderate noise level.

Requirements

Experience working at Class C conventional properties with Section 8 Housing Choice Voucher residents.
Strong working knowledge of the Florida multifamily market.
Hands-on experience with Yardi Voyager 8, including work orders, make-ready tracking, and photo documentation.
Excellent customer service skills and the ability to represent the company professionally to residents, on-site teams, and ownership.
Strong multitasking and organizational skills, including the ability to manage priorities across multiple properties.
Experience in leasing and/or property administration and the ability to train others on related policies and processes.
Marketing awareness and the ability to review and correct pricing, concessions, and availability across advertising platforms.
Ability and willingness to visit assigned sites weekly and travel to North Carolina and Kentucky as necessary; travel may require overnight stays.
Availability to work the schedule assigned as needed to meet company needs.
Valid driver's license and reliable transportation.
Computer proficiency, including Microsoft Word, Excel, Outlook, and Teams.
High school diploma required.
Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, and area; understand basic accounting principles; and read and interpret basic financial statements.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and manage abstract and concrete variables.
Frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Regularly talk or hear; frequently stand, walk, and sit; and occasionally use hands to finger, handle, or feel, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

Bachelor's degree; commensurate work experience is also taken into account.

Responsibilities

Assist the Regional Facilities Manager in ensuring maintenance teams perform to a high standard across the assigned portfolio.
Conduct vacant-unit audits to assess the quality of unit turns.
Audit the completion and use of before-and-after photos and make-ready documentation in accordance with company policy.
Inspect properties to verify that unit-by-unit inspections are conducted consistently.
Help track and collect property budget items and coordinate maintenance and capital project work with the Regional Facilities Manager.
Prepare monthly portfolio reports on violations, safety and liability items, and capital project status.
Ensure marketing platforms show current pricing, concessions, and unit availability.
Help create marketing content and collateral to support leasing and occupancy goals.
Monitor online listings and advertisements and coordinate corrections as needed.
Train new Leasing Agents and Collections & Leasing Specialists on leasing and administrative policies and processes.
Support onboarding of new on-site staff by reinforcing company standards for leasing, make-ready, and administrative procedures.
Identify property-level training gaps and recommend or help develop additional training.
Visit assigned sites weekly to conduct audits and inspections and provide hands-on support to on-site teams.
Travel to properties in North Carolina and Kentucky as necessary to support portfolio-wide operations.
Work the assigned schedule as needed to meet company needs.
Create reports analyzing maintenance or leasing performance as directed by the Regional Facilities Manager or Senior Portfolio Manager.
Perform other duties as necessary.