Residential Support Manager - Residential Living

Bridgewell • Peabody, MA

6d

About The Position

The Residential Support Manager supports the Residential Living Department by covering vacancies in Residential Manager positions. The role provides supervisory, employee, documentation, and systems oversight, as well as on-call support where needed. Its primary purpose is to fill leadership openings, maintain consistent and high-quality care and internal systems, and provide training, mentoring, and support to program employees.

The manager assumes the duties of the applicable Residential Manager role while covering a program. Responsibilities include maintaining care and regulatory standards, meeting staffing needs, supporting employees, overseeing administrative and financial processes, maintaining required certifications and training, protecting confidential information, and collaborating with families, guardians, service providers, and clinical and nursing teams. The role may also provide direct care when program employees are absent.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. (40 hours per week). The role includes rotating on-call coverage for an assigned program or cluster, when designated.

Requirements

• At least 3 years of experience working with people with disabilities.
• At least 3 years of supervisory and team leadership experience.
• Bachelor's degree preferred; an associate's degree plus at least 3 years in a direct support role, or significant industry experience, may be considered in lieu of a bachelor's degree at management's discretion.
• Ability to set priorities for self and team in alignment with departmental goals.
• Ability to delegate tasks, communicate expectations clearly, and establish deadlines.
• Ability to coach and mentor team members to enhance their skills and performance.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and maintain an inclusive work environment.
• Technology competence, including coordinating data entry into a data management system, proficient use of Microsoft Office, and use of records management systems.
• Ability to obtain and maintain certifications in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other training required by program needs and Bridgewell policies and procedures.
• Current U.S. driver's license and at least one year of driving experience.
• Ability to climb stairs and physically assist people served with movement and daily care, including lifting, balance support, bathroom routines, transfers, and physical, behavioral, or medical interventions.
• Ability to drive a 12-passenger van.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Fulfill the duties and responsibilities defined in the appropriate Residential Manager job description when covering a vacancy.
• Ensure program, agency, regulatory, and accreditation standards for quality of care are met, including requirements for individual medical, behavior, and treatment plans; data collection; ISP/Treatment Plan documentation; and required systems and records.
• Ensure program staffing needs are met according to defined ratios and the attendance of people served; coordinate schedules, hiring, and use of per-diem and agency relief staff as needed.
• Provide direct care when program employees are absent, as needed.
• Guide, coach, and mentor program employees through monthly supervisions and regular team meetings, if applicable.
• Provide constructive feedback and recognition to employees and foster their growth and development, if applicable.
• Complete timely performance evaluations, if applicable.
• Ensure performance standards are met and address performance concerns proactively with program management and Human Resources, as appropriate.
• Ensure administrative duties are completed in areas such as finance, human resources, payroll, quality assurance, electronic health records, medication administration procedures, incident reporting, vehicle and facility maintenance, benefits and housing applications, and employment.
• Ensure personal and employee certifications and mandatory training are maintained according to Bridgewell policies and program funding requirements.
• Create an environment that supports diversity, equity, inclusion, and belonging in accordance with Bridgewell's statement and initiatives.
• Manage program finances, including expenses, overtime, supply ordering, and monthly budget review, if applicable.
• Protect the confidentiality of personal health information, records of people served, and other related information in compliance with HIPAA and applicable state or federal requirements.
• Model universal supports and promote Bridgewell values of dignity, respect, caring, integrity, safety, and wellness.
• Provide rotating on-call coverage for the assigned program and/or cluster, when designated.
• Collaborate with guardians, family members, service providers, and clinical and nursing teams to meet the needs of people served.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Generous paid time off, including the employee's birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities across more than one hundred programs in the North Shore, Lowell, and Merrimack Valley.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree