Residential Support

Abigail's Arms Cooke County Crisis Center•Dallas, TX

3d•$14 - $16

About The Position

Abigail's Arms Cooke County Family Crisis Center is seeking a compassionate person to work part-time in its 24-hour Emergency Shelter. The Residential Support provides crisis intervention and advocacy to hotline callers and families in the shelter. The position facilitates services and activities that promote a healthy, safe, and positive living environment. The stated schedule is three 8-hour shifts on Friday, Saturday, and Sunday from 4 PM to 12 midnight. Other hours may be available as needed to staff the shelter.

Requirements

Ability to work in a fast-paced environment.
Ability to enter data and use basic computer programs.
Ability to multitask and prioritize.
Ability to collaborate with the shelter team.
Ability to recognize trauma exposure and secondary trauma in oneself and implement self-care.
Ability to make quick decisions and solve problems.
Ability to climb a safety ladder to access pantry shelves and upper bunks.
Ability to perform basic janitorial duties, including sweeping, mopping, wiping counters and appliances, and restocking closets.
Ability to lift and carry up to 50 pounds.
Basic-plus computer skills and ability to enter data into the proprietary database.
Basic Cybersecurity Test required.

Nice To Haves

Bilingual in Spanish.
Experience in a victim services or similar agency.

Responsibilities

Attend all trainings, staff meetings, and other meetings as requested by management.
Be available and visible to clients throughout the shift.
Review and become familiar with agency policies and procedures.
Communicate clearly, verbally and in writing, during each shift via phone, email, and face to face.
Complete hourly rounds of the facility's inner and outer perimeters.
Check and secure agency doors, windows, and exits throughout the facility.
Promote the philosophy of non-violence and mutuality with staff and residents.
Conduct full room and locker checks each shift.
Prepare vacant rooms by cleaning and stocking them, sweeping and mopping floors, making beds, and cleaning bathrooms.
Follow up safely and confidentially on hotline calls within 15 minutes of receiving them.
Enter case notes, data, and services into the agency database accurately and promptly.
Complete, review, and monitor community responsibilities each shift.
Thoroughly clean and reset the overnight staff room.
Organize, monitor, and distribute cleaning supplies, nonfood items, medications, and other materials as needed.
Review shelter updates and resident move-ins and exits, including room modifications.
Perform other duties as assigned.