Residential Support Aide

Northern Children Services • Philadelphia, PA

1d

About The Position

Northern Children’s Services is hiring part-time Residential Support Aides for its Generations I and Crossroads programs. Reporting directly to the Residential Supervisor, the Support Aide provides trauma-informed support to residents and their children and helps maintain a welcoming, safe, and supportive community. The role supports residential services in accordance with City of Philadelphia and Commonwealth of Pennsylvania regulations, funding-source guidelines, and state licensing requirements. The programs operate 24 hours a day, and the role works one of three shifts: 11 p.m.–7 a.m., 3 p.m.–11 p.m., or 7 a.m.–3 p.m. Open availability is requested; the latter two shifts are especially needed.

Generations I is a congregate-care foster-care program for young women up to age 21 who are pregnant and/or parenting. Crossroads supports young adults ages 18–24 as they stabilize, develop individualized skills, and prepare to transition successfully into adulthood. Shift-specific responsibilities may vary.

Northern Children’s Services supports the healthy development of children and youth while helping stabilize families and build stronger communities. The organization describes its values as Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. Its trauma-informed approach emphasizes safety, nonviolence, resilience, empathy, effective communication, awareness of trauma’s impact, and person-first, strengths-based language.

Requirements

• High school diploma or GED.
• At least 21 years of age.
• At least two years of experience working with adolescents in child welfare, behavioral health, or a related setting.
• Ability to communicate and interact clearly and positively with program staff and residents.
• Ability to give clear and concise oral and written instructions.
• Proficiency with computers and relevant software, including Microsoft Office.
• Ability to walk up and down stairs.
• Ability to lift at least 20 pounds.
• Ability to operate a computer.
• Current valid driver’s license and willingness to drive as needed.
• Availability to work open availability across the program’s shifts.

Nice To Haves

• Associate degree or a degree from an accredited four-year institution.
• A major in human services or a related field.
• Experience with young women, infants, and toddlers.
• Familiarity with the Philadelphia child welfare system, including the Department of Human Services and Community Umbrella Agencies, and intersecting systems such as courts, probation, and behavioral health.
• Certification in medication administration.

Responsibilities

• Foster residents’ growth and development and encourage them to participate in setting goals and planning services.
• Maintain ethical and professional interactions with staff and residents, and promote accountability when unprofessional or unethical interactions occur.
• Respond calmly and appropriately to crises and work toward positive outcomes that protect residents’ safety.
• Work collaboratively with other Support Aides and the Residential Programs team.
• Ensure residents and their children are supervised and have adequate meals and activities.
• Transport residents to appointments; check supply inventory and purchase requests; and shop for food when required.
• Follow medication-administration policies and procedures.
• Complete required documentation promptly and in the required formats, including records of interactions, incidents, routine activities, progress notes, health and safety checks, point sheets, and medication administration.
• Submit a daily end-of-shift report.
• Provide residents with written appointment reminders daily.
• Communicate daily with Support Aide staff about appointments, school attendance, transportation, court dates, therapy, group participation, recreational activities, and resident or staff needs and concerns.
• Monitor residents’ program participation, including chores and room cleanliness.
• Monitor residents’ school attendance, as applicable.

Benefits

• Employee Assistance Program offering confidential referrals and counseling for employees and their families, including support with stress, legal and financial concerns, depression, and substance abuse.
• Paid sick leave accrual of one hour for every 40 hours worked, up to 40 hours per calendar year. Accrued leave may be used after 90 days of employment; unused leave carries over without limit, though use is capped at 40 hours per year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED